Common Issues With Uploading And Downloading Documents

Uploading issues

If any of the following applies to your document, you may experience trouble uploading it:

• Password protection is enabled

• It contains form fields, embedded fonts, or comments

• It exceeds 50 MB or contains more than 500 pages

• It’s a .doc, .xls, or.ppt file from Microsoft Office 95 or older

• It’s a PDF consisting of several layers (to learn how to flatten your PDF)

Note: Some pages could be merged into one with a single text block after the .docx file is uploaded as an editable document/template. In such cases, you can add Page Break to the Word document before uploading it to PandaDoc.

Another obstacle to uploading an image or document can occur when our third-party services are blocked by your network. If this happens, please ask your IT department to add 'uploadcare.com', 'uploadcare.pandadoc.com', 'ucareupload.pandadoc.com', and 'ucaresocial.pandadoc.com' to your organization’s list of trusted websites.

Here are other thrid-party domains you may need to add to your list of trusted websites to successfully upload and download files to/from PandaDoc.

pusher.com

pandadoc-static.com

zendesk.com

churnzero.net

hubspot.com

pendo.io

segment.io

uploadcare.com

ucare.com

app.pandadoc.com

api.pandadoc.com

store.pandadoc.com

billing.pandadoc.com

s3.amazonaws.com

cloudfront.net

uploadcare.pandadoc.com

ucareupload.pandadoc.com

ucaresocial.pandadoc.com

To upload images successfully, we recommend the following dimensions:

• US Letter at 72dpi: 612 pixels x 792 pixels

• US Letter at 300dpi: 2550 pixels x 3300 pixels

We support these file types:

• .pdf

• .doc

• .docx

• .xls

• .xlsx

• .ppt

• .pptx

• .jpeg

• .jpg

• .png

Downloading issues

If you receive an error when trying to download a document in PandaDoc, please check that the settings for pop-ups and redirects in your browser are set up correctly:

1. Open your Chrome browser

2. In the top right, click More Settings

3. Under Privacy and security, click Site settings

4. Choose “Pop-ups and redirects”

5. At the top, make sure the setting is on Allowed

6. Under the Allow category, please add pandadoc.com