Thunder Hills Country Club

ESSENTIAL JOB FUNCTIONS

Leadership & Culture

• Lead, recruit, develop, and mentor a diverse team, fostering a culture of service, professionalism, accountability, and engagement.

• Establish and maintain structured staff training and development programs across all departments.

• Model and promote THCC’s values of friendliness, inclusivity, and family focus.

• Build strong relationships with members, staff, and the Board, ensuring open communication and alignment on club goals.

• Be a visible, approachable leader who is regularly present throughout the club and accessible to members and staff.

Operations & Member Experience

• Oversee all club operations, including golf, food and beverage, aquatics, tennis/pickleball, fitness, and social programming.

• Ensure the highest standards of service, facility maintenance, and member satisfaction across all amenities.

• Develop and implement operating policies, procedures, and training programs to ensure consistency and excellence.

• Maintain a visible presence throughout the club, engaging with members and staff daily.

• Prioritize immediate improvements in Food & Beverage quality, menu variety, and service consistency.

• Champion a member-first culture, actively seeking and acting on member feedback.

• Lead efforts to enhance the clubhouse environment and expand non-golf programming, especially during the off-season.

Strategic Planning & Financial Management

• Collaborate with the Board to develop and execute long-range and annual business plans.

• Prepare and manage operating and capital budgets; monitor financial performance and implement corrective actions as needed.

• Ensure responsible stewardship of club assets and resources, maintaining a manageable debt load and reasonable dues.

• Identify and recommend capital improvements to enhance the member experience and club value.

• Provide leadership in upcoming clubhouse renovation and facility improvement projects.

• Pursue creative revenue opportunities and ensure disciplined financial management.

Marketing, Membership & Community Engagement

• Drive membership growth and retention through innovative marketing, outreach, and engagement strategies.

• Promote the club’s programs and amenities to prospective members and the broader community.

• Oversee the planning and execution of club events, tournaments, and social activities that appeal to all demographics.

• Foster a vibrant, inclusive club culture that appeals to both long-time members and younger families.

• Governance & Compliance

• Serve as the primary liaison between the Board of Directors and club operations, providing timely and transparent reporting.

• Ensure compliance with all local, state, and federal regulations, as well as club bylaws and policies.

• Attend Board and committee meetings; provide guidance and support to club committees as needed.

• Maintain open, transparent communication with the Board, staff, and membership.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Proven track record in private club management or a similar leadership role, with experience overseeing multi-faceted operations.

• Demonstrated ability to lead, inspire, and develop high-performing teams.

• Experience building and implementing staff training and development programs.

• Strong financial acumen, with experience managing budgets, financial plans, and capital projects.

• Experience leading capital improvement and facility renovation projects.

• Experience in food and beverage management, with a focus on quality, consistency, and cost control.

• Excellent interpersonal, communication, and organizational skills.

• Ability to develop and execute effective marketing and membership growth strategies.

• Experience working with boards and committees in a member-owned environment.

• Professional demeanor, positive attitude, and a passion for delivering exceptional member experiences.

• Bachelor’s degree in hospitality management, business administration, or a related field preferred.

• Previous country club management experience strongly preferred.

• Team leadership experience required.

• Local knowledge/experience a plus, but not required.

Success Metrics

Within the first year, success for the General Manager will be defined by:

• Noticeable improvements in staff training, service consistency, and hospitality across all departments.

• Enhanced Member Experience: Noticeable improvements in service quality, especially in food & beverage and member engagement.

• Membership Growth: Achieving targeted increases in membership while maintaining high retention rates.

• Financial Stability: Meeting or exceeding budget goals and ensuring the club’s financial health.

• Team Development: Building a strong, motivated management team and staff culture.

• Strategic Progress: Articulating and advancing a clear vision for the club’s future, with measurable progress on key initiatives.

• Positive trends in member satisfaction surveys and increased member engagement.