The Woodlands Club

ESSENTIAL JOB FUNCTIONS

Leadership & Team Development

• Serve as an empowering, positive, tactful-yet-firm, and motivational leader who establishes clear expectations, makes sound judgments, champions staff meetings and performance evaluations, and holds staff accountable.

• Support and develop Department Directors encouraging cross-departmental collaboration and teamwork.

• Stabilize key personnel, reduce turnover, boost morale, and cultivate an organizational culture where employees feel supported, valued, and proud to work at the Woodlands.

Communication, Transparency & Trust

• Maintain high visibility, accessibility, and an active physical presence across the property for members, staff, and the community at large.

• Establish and maintain trust through consistent, proactive, honest, and open communication regarding Club decisions, financial health, and strategic plans.

• Listen attentively to member and staff perspectives, respond diplomatically and professionally to concerns, and make balanced, timely decisions that serve the overall long-term interest of the Club.

Operational Excellence & Food & Beverage Enhancement

• Immediate Priority — Food & Beverage: Drive immediate improvement in F&B operational quality, consistency, service standards, staff training, staffing stability, inventory control, and financial accountability.

• Ensure peak physical standards, housekeeping, and maintenance across all clubhouse, athletic, and property facilities.

• Unify all departments to deliver a seamless, high-quality, four-season member experience.

Strategic Vision & Capital Improvement Execution

• Partner collaboratively with the Board and committees to define, clarify, and execute long-term strategic plans and capital improvement initiatives.

• Guide the Club and membership through planned capital projects, including clubhouse renovations, dining upgrades, and golf course/grounds infrastructure investments while maintaining ongoing operational objectives.

• Provide transparent analysis on project options, costs, timelines, and financial implications to build member understanding and alignment.

Financial Stewardship & Business Oversight

• Financial acumen consistent with this executive position

• Develop and administer disciplined annual operating and capital budgets and ensure adherence to internal controls and financial policies.

• Establish measurable performance targets, track metrics and actual to budget performance, and optimize operational efficiencies across all departments.

• Protect member value while identifying sensible revenue enhancement and cost management strategies.

Measure of Success (Year One)

• Trust & Strong Presence: Established a visible, approachable, and dependable leadership presence that has earned the trust of members, staff, committees, and the Board.

• Staff Stability & Morale: Reduced employee turnover, filled critical vacancies, fostered department leadership empowerment, and aligned staff around unified service goals.

• F&B Operational Transformation: Demonstrated noticeable progress in food quality, service consistency, staffing depth, cost controls, and financial performance.

• Capital Project Clarity: Advanced the Board and committee work regarding property renovations and capital investments, establishing clear priorities, timing, and transparent member messaging.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Experience: Proven track record of senior leadership experience in a private club or high-end hospitality environment.

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Certified Club Manager (CCM) designation is highly regarded.   Attends industry and CMAA conferences to stay abreast of current developments.

• Skills: Strong conflict resolution skills, operational versatility across multi-amenity facilities, financial acumen, strong staff leadership skills, and proven experience leading capital projects and organizational change.