Rolling Hills Country Club

ESSENTIAL JOB FUNCTIONS

Member Services & Experience:

• Ensure consistent, high-quality service in all clubhouse areas, including dining, events, and recreational facilities.

• Engage with members regularly to gather feedback and enhance satisfaction.

• Address and resolve member and guest concerns promptly and professionally. 

Staff Leadership & Development:

• Recruit, train, and supervise clubhouse staff, promoting a culture of excellence and teamwork.

• Conduct regular performance evaluations and provide ongoing coaching.

• Implement effective orientation and training programs for new hires and ongoing professional development for existing staff. 

Operational Oversight:

• Manage daily operations of the clubhouse, including food and beverage services, events, maintenance, and housekeeping.

• Develop and enforce standard operating procedures to ensure efficiency and compliance with health and safety regulations.

• Coordinate with department heads to ensure seamless service delivery across all areas.

Financial Management:

• Assist General Manager in developing and managing budgets for clubhouse operations, monitoring expenses and revenues to meet financial targets.

• Oversee inventory control, procurement, and cost management strategies.

• Prepare financial reports and present findings to the General Manager and board as required. 

Event Planning & Execution:

• Work with the Event Manager to plan, coordinate, and execute club events, banquets, and private functions, ensuring exceptional service and member satisfaction.

• Collaborate with the culinary team and other departments to deliver memorable experiences. 

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

• Minimum of 2 years of experience in clubhouse or hospitality management, preferably within a private club setting.

• Strong leadership and interpersonal skills with a focus on member satisfaction.

• Proficiency in budgeting, financial analysis, and operational management.

• Excellent communication skills, both verbal and written.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Proficiency in Microsoft Office Suite and club management software.