Marlborough Country Club

ESSENTIAL JOB FUNCTIONS

• Oversee the daily operations and strategic vision of the club

• Recruit, train, and develop strong department heads

• Oversee a first-class food and beverage operation

• Strong fiscal steward of the club's assets

• Create a member-first service culture for the staff

• Liaise with the Board of Directors 

• Maintain a growth mindset focused on continuous improvement of self, the team, and the club

KEY DESIRED SKILLS

• Leadership and Team Building: Strong leadership skills, including team and culture building, are crucial. The General Manager should have the ability to unify the team, enforce structure and processes, and hold staff accountable while fostering an environment for growth.

• Financial Management and Business Acumen: Responsible financial management is emphasized, including managing budgets that are updated regularly. The General Manager should possess solid business acumen and experience in implementing cost-saving programs to enhance financial performance.

• Strategic Vision and Planning: The ability to see the big picture, create a vision, and execute strategic plans is essential. The General Manager must align with the board's vision and translate it into financially responsible actions that support the club's growth.

• Communication and Adaptability: Establishing clear communication channels and maintaining flexibility to adapt to various situations are important. Being able to facilitate and coordinate meetings and information for both staff and members is vital for smooth operations.

• Member and Customer Focus: The General Manager should be solution-oriented, trustworthy, and capable of listening to the member base, adjusting to their needs to enhance the overall member experience. 

SUCCESS AFTER YEAR 1

• Cultural Building and Clear Communication: Success entails solidifying and building a culture characterized by clear communication and expectations flowing seamlessly from management to support staff.

• Financial Stability and Growth: Achieving a break-even or profitable status for the club through responsible financial management is crucial. Growth in membership and sustaining financial stability are key indicators of success.

• Membership and Staff Engagement: Ensuring that the club operates as a true private members' club, where membership views the club positively and relationships with staff are strong. Success involves members and staff feeling valued, respected, and having opportunities for growth.

• Operational Excellence and Facilities Management: Meeting goals defined by the board, such as managing operations to meet or exceed budget, while maintaining high-quality facilities and providing a quality golf experience, is essential.

• Innovation and Leadership in Transition: The ability to step into the role seamlessly, introduce fresh ideas, and gain the respect of both employees and members. Demonstrating effective business management and leadership to create a cohesive, positive environment is paramount. 

MOST IMPORTANT ASPECTS OF THE ROLE 

• Leadership and Vision: A strong leadership ability is essential, ensuring that the club moves cohesively in the same direction. The General Manager should embody the club's culture and goals, aligning with the vision of management and the Board of Directors (BOD).

• Financial Acumen and Management: Effective financial management is crucial, including managing the club to meet budgetary constraints, facilitating membership growth, and making informed and sometimes difficult decisions to keep departments on track.

• Operational Oversight and Coordination: The General Manager should oversee daily operations, execute strategic initiatives, and effectively coordinate between various departments. Maintaining a high-quality membership experience is the key focus.

• Communication and Interpersonal Skills: Clear communication and strong people skills are vital for successfully liaising between departments and serving as an effective link between the membership, BOD, and other stakeholders.

• Integrity and Accountability: Sincerity and honesty to the membership and BOD are important for building trust and ensuring transparent operations. The manager’s ability to act as a central figure in maintaining the club's integrity and facilitating its continued success is highlighted.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• A minimum of 5 to 7 years of progressive leadership/management experience in an active club or similar hospitality environment is desired.

• A bachelor’s degree in hospitality and/or business management. In lieu of a degree, substantial club or hospitality experience will be considered.

• CCE, CCM, CMC certifications, or PGA Specialized, Certified, or Master Professionals in Executive Management are preferred.

• A leader who brings out the best in those around him/her by setting clear goals and expectations, and providing timely and appropriate feedback.

• Strong team building skills with experience recruiting, training, guiding, developing, and maintaining staff.

• Demonstrated success in managing the finances of the overall operations, including capital project management, to remain within budget, while also ensuring overall high levels of satisfaction in terms of service.