Hunters Run Country Club

KEY RESPONSIBILITIES

• Lead daily golf operations across a 54-hole facility, ensuring consistent execution of service standards and an exceptional member experience.

• Support financial performance of the golf operation, including staffing, pro shop, and program revenue.

• Collaborate with the Director of Golf, Agronomy, and Club leadership to align operations, course conditions, and member programming.

• Develop and mentor golf staff, fostering a culture of accountability, professionalism, and service excellence.

• Oversee tournament operations, member events, and golf programming to drive engagement and utilization.

• Serve as a visible and approachable presence for members, reinforcing a welcoming and inclusive club environment.

ESSENTIAL JOB FUNCTIONS

• Supervises, trains, and develops golf staff, ensuring consistent execution of service standards and operational procedures.

• Oversees daily golf operations, ensuring appropriate staffing levels in alignment with budget guidelines.

• Supports and coaches golf managers in executing departmental objectives established by the Director of Golf and Chief Operating Officer/General Manager.

• Coordinates course scheduling and daily play as needed with the Director of Agronomy to support optimal course conditions for the best member experience.

• Prepares and contributes to club communications, including newsletters, calendars, and golf-related publications.

• Conducts daily 360-degree reviews of golf operations to ensure service consistency, facility standards, and overall member experience.

• Maintains comprehensive knowledge of all golf shop operations, including merchandising, point of sale systems, and inventory practices.

• Attends Golf Committee meetings and supports the execution of club programs and initiatives.

• Enforces all club rules, policies, and procedures applicable to members, guests, and staff.

EXPERIENCE AND QUALIFICATIONS

Including, but not limited to, the following:

• PGA Class “A” Member or Level 3 PGA Associate 

• Bachelor’s Degree Preferred

• Minimum 5+ years of progressive experience at a multi-course facility

• Exceptional management, leadership, and delegation skills

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. 

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. 

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; puts the success of the team above one's own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.