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WHAT YOU SHOULD KNOW:
WHAT YOU SHOULD KNOW:
For the 2023-2024 school year:
4G hotspots that do not have sufficient service can be swapped out for a 5G hotspot
To get a 5G hotspot, return your 4G hotspot to your school and make sure your Authorizations indicate you need internet at home (you school's office staff can help with this)
All district-loaned hotspots provided this year have unlimited data
Do you not have service?
Do you not have service?
Connecting a hotspot
Network Issue
Network Issue
It doesn't connect to the internet
Error message received
Not enough data
Connection is very slow
Things to Try:
Things to Try:
Make sure that only one person is using the hotspot at one time
Refer to our multilingual videos for how to connect a hotspot to a computer
Place the hotspot near a street-facing window
Need Help?
Need Help?
Step 1: Return - Please return the hotspot to your school's main office and request a 5G hotspot
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned hotspot within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Is it physically broken?
Is it physically broken?
Fixing broken hotspots
Hardware Issue
Hardware Issue
SIM is broken
Battery swelled
It doesn't charge or turn on
Object is stuck in a port
Weather damage
Water damage
Step 1: Return - Please return the broken or damaged hotspot to your school's main office and request a 5G hotspot
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned hotspot within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Do you still have it?
Do you still have it?
Reporting a lost/stolen hotspot
Reporting a lost/stolen hotspot
Lost or Stolen
Lost or Stolen
It's no longer in my possession
Step 1: Report- Inform your school's front office that the hotspot has been lost or stolen
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned hotspot within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Receiving a Replacement
Receiving a Replacement
FOR PARENTS:
For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".
Need Help?
Need Help?
You can follow the guide below or contact your student's front office for help.
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