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Is it broken when you try to use it?
Is it broken when you try to use it?
Fixing a software issue
Software Issue
Software Issue
I can't login
The screen is dark
My mic does not work
Camera isn't working
The audio is strange or doesn't work
Can't use Zoom
Things to Try:
Things to Try:
Parental Controls, Gmail Accounts, Chromebook Management, and Clever Access (printable)
Updating Chromebook Operating System (printable)
Updating Chromebook Operating System (video)
Updating Zoom
Need Support?
Need Support?
Text, call or visit Tech Exchange (multilingual service is available)
510-866-2260
Tech Hub Hours of Operation: Wednesday - Saturday , 10:00 AM - 4:00 PM (No appointment necessary)
Address: 2530 International Blvd., Oakland, CA 94601
If Tech Exchange Cannot Fix the Device:
If Tech Exchange Cannot Fix the Device:
Step 1: Return - Please return the broken or damaged devices to your school's main office.
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Is it physically broken so you can't use it?
Is it physically broken so you can't use it?
Fixing a hardware issue
Hardware Issue
Hardware Issue
The screen is broken
Keys are missing or broken
It doesn't charge
Object is stuck in a port
Weather damage
Water damage
Step 1: Return - Please return the broken or damaged devices to your school's main office.
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Do you still have it?
Do you still have it?
Reporting a lost/stolen device
Lost or Stolen
Lost or Stolen
It's no longer in my possession
Step 1: Report- Inform your school's front office that the Chromebook has been lost or stolen
Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either
(1) communicated a need during Registration, or
(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)
Receiving a Replacement: Updating Authorizations
Receiving a Replacement: Updating Authorizations
FOR PARENTS:
For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".
Need Help?
Need Help?
You can follow the guide below or contact your student's front office for help.
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