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District-Loaned Chromebook

Is it broken?

Fixing broken devices

Software Issue

I can't login

The screen is dark

My mic does not work

Camera isn't working

The audio is strange or doesn't work

Can't use Zoom

Hardware Issue

The screen is broken

Keys are missing or broken

It doesn't charge

Object is stuck in a port

Weather damage

Water damage

Things to Try:

Student login is defaulted to:

Username: Student Email (s_firstname.lastname[#]@ousd.org
Password: Request password from Admin Assistant

Click this link for easy fixes for common issues

Boxes around text and narrator speaking
Large cursor
Screen looks like a negative film
Screen is zoomed in
Screen is flipped on its side or upside down
Everything on screen is in a foreign language

Need Support?

Step 1: Return - Please return the broken or damaged devices to your school's main office.

Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either

(1) communicated a need during Registration, or

(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)

Do you still have it?

Reporting a lost/stolen device

Lost or Stolen

It's no longer in my possession

Step 1: Report- Inform your school's front office that the Chromebook has been lost or stolen

Step 2: Replace - Your school's front office staff will be provided a replacement district-loaned device within a week if you either

(1) communicated a need during Registration, or

(2) you update your Authorizations in Aeries Parent Portal for the computer question (see directions below)

Go Back to Wizard

Receiving a Replacement: Updating Authorizations

FOR PARENTS:

For your child to receive a district-loaned replacement, you may need to update your Authorizations in the AERIES Parent Portal. For the question, "Does your student always have access to a computer at home for schoolwork?" you must respond "No".

Need Help?

You can follow the guide below or contact your student's front office for help.

Guide to Parents Updating Data Confirmation

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