Hawai'i DOE

Operations Section


As part of our commitment to customer service and responsiveness, the Payroll Unit is excited to announce our collaboration with the IT Help Desk and use of their help desk system called ServiceNow.

As a standard practice, communication on payroll questions from employees should be first addressed with your School Administrative Service Assistant (SASA) or Secretary.

The direct link to ServiceNow is: help.hidoe.org

Your username is xxxxxxxx@k12.hi.us, where xxxxxxxx is your 8-digit Employee ID. This is the same username and password for your new Google email account, as well as Infinite Campus.

Please see the attached ServiceNow Getting Started Guide.

For assistance with access to or using ServiceNow, please contact the IT Help Desk at 564-6000 on Oahu. Neighbor islands may call 8-808-692-7250 (Hawaii Advanced Telephone System (HATS)), Monday through Friday from 7:45 a.m. to 4:30 p.m., excluding holidays.

If you are a school or office reporting a Leave Without Pay or Employee Separation, please click on "Payroll" on the top right menu, and find the links under the "Forms" section.