Release Date: 10th-May-2024

DEFINITIONS

"Nanma Properties Limited"

"Products" imply all offerings of Nanma Properties Limited, that are SaaS (Software as a Service) Products including but not limited to the Mobile Apps: Nanma Living.

"You" addresses the individual User reading and agreeing to these Terms.

"Apartment Complex" means a Villa Complex or an Apartment Complex or a Commercial Complex. It can also imply any such Organisation of Users utilising the Products.

"Nanma Living" means the specific Portal of the specific Apartment Complex, accessible to Residents and Office Staff.

Subscription Term: Period for which Subscription Payment has been made.

The following paragraphs contain further information about our Terms of Service, Privacy Policy, Payment Gateway Terms. Please make sure you read through this carefully. Please proceed with the use of the Products upon agreement with the Terms.

TERMS OF SERVICE

Nanma Properties Limited provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by us from time to time with information to you.

DESCRIPTION OF SERVICE

Nanma Living provide all services for people who live in flats (also building associations, cooperative apartments, housing complexes with shared services) to coordinate activities such as requesting help on maintenance issues, paying association dues, getting alerts etc.

Nanma Properties Limited PRIVACY POLICY

Personal information about you are subject to our PRIVACY POLICY which is a section in these Terms.

USER ACCOUNT, PASSWORD AND SECURITY

You are responsible for maintaining the confidentiality of the UserID and password you choose when you create your account, and are fully responsible for all activities that occur under your account. You agree to immediately notify Nanma Properties Limited of any unauthorized use of your password. Nanma Properties Limited will not be liable for any consequence arising from your failure to comply with this Section.

ABUSE OF SERVICE

You understand that all information (such as data files, written text, audio files, images or any other media) which you may have access to as part of, or through your use of the Products of Nanma Properties Limited are the sole responsibility of the person from which such content originated. Nanma Properties Limited takes no responsibility for abusive content, and it is the responsibility of the users to regulate such content. Nanma Properties Limited takes no responsibility for any data generated within any of its Products and published or distributed outside by the user.

Nanma Properties Limited reserves the right to suspend its service to Users involved in service abuse.

LIST OF PROHIBITED ITEMS

Users are prohibited from aiding in the sale / exchange of any item present in the below list. This is only a partial list and items can be added as and when prohibited to law or brought to the notice of Nanma Properties Limited.

Airline tickets that restrict transfer, other unauthorized ticket sale - Alcohol or tobacco products - Blood, bodily fluids or parts - Bulk email or mailing lists that contain names, addresses, phone numbers, or other personal identifying info Burglary tools, including but not limited to lock-picks or motor vehicle keys - Controlled substances or illegal drugs, substances and items used to manufacture controlled substances and drug paraphernalia -Counterfeit currency, coins and stamps, tickets, as well as equipment designed to make them - Counterfeit, replica, or knock-off brand name goods - Coupons or gift cards that restrict transfer, other unauthorized coupons or gift cards - False identification cards, forged certificates - Fireworks, firearms and explosives - Gambling items, including but not limited to lottery tickets - Material that infringes copyright, including but not limited to software or other unauthorized digital goods sale - Pornography - Pet animal parts, blood, or fluids - Prescription drugs and medical devices, including but not limited to prescription or contact lenses, defibrillators, hypodermic needles or hearing aids - Stolen property, or property with serial number removed or altered.

Items can be included in the above list as and when prohibited.

NO RESALE OF SERVICE

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Products, use of the Products, or access to the Products.

MODIFICATIONS TO SERVICE

As SaaS products, all of Nanma Properties Limited offerings will undergo continuous modifications in its Features and Service. In case any feature or service is phased out, adequate time and notice will be given to you, so that you may retain the Information assets created by you as part of that Feature. Beyond the time given, you agree that Nanma Properties Limited shall not be liable to you or to any third party.

Nanma Properties Limited PROPRIETARY RIGHTS

You acknowledge and agree that the Products contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Except as expressly authorized by Nanma Properties Limited, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Products, in whole or in part. You also agree not to extract the code or reverse-engineer it in any way. Any attempt at hacking or unlawful use of the Products can and will invite the maximum prosecution allowable under the law.

WARRANTIES AND DISCLAIMERS

Our Warranties. We warrant that

the Products shall perform materially in accordance with the Functionality listed in Features List, and

the functionality of the Products will not be materially decreased during a subscription term. A Subscription Term is defined by the term for which the Subscription Payment is already made. For any breach of either such warranty, your exclusive remedy shall be Termination of Use including Refund of Advance Payments made for the Subscription Term.

For integrations of the Product with 3rd Party Software or Hardware, Nanma Properties Limited warrants that it will perform due diligence while selecting the 3rd Party Software or Hardware. However, Nanma Properties Limited does not warrant error-free functioning of such 3rd Party Software or Hardware.

REFUND

Refund can be claimed, due to the Service Provider warrants that a) the functionality of the Products will not be materially decreased during a Subscription Term. For the purpose of this clause, a Subscription Term is defined by the term for which the subscription payment is already made. For any breach of either such warranty, the Customer’s exclusive remedy shall be termination of Subscription including refund of advance payments made for the Subscription Term. b) For integrations of the Product with third party software or hardware, the Service Provider will perform due diligence while selecting the third-party software or hardware. However, the Service Provider does not warrant error-free functioning or discontinuation of service by such 3rd Party software or hardware., for Advance Payments of Annual or more, if initiated within thirty (30) days of the acknowledgement of payment by Service Provider.

LIMITATION OF LIABILITY

In no event shall either party’s aggregate liability arising out of or related to these Terms/Agreement, whether in contract, tort or under any other theory of liability, exceed the total amount paid by you under the current active Subscription Term.

In specific Nanma Properties Limited is not liable to respond to queries from third parties about Apartment Complex use of the Product. All queries must come from the officially designated Users of the Apartment Complex itself.

By using this Product You confirm that You have the legal authority of uploading and sharing the specific data that You would upload or share on this Product. You indemnify Nanma Properties Limited of any disputes regarding the ownership of such data.

Support SLA

All Support queries are to be lodged using the "Help" feature present on the Products. If the issue is related to log in, support email can be sent to sales@nanmaconstruct.com.

Exit of Subscription

This agreement is subject to review by either party at any time during the Subscription Term. If either party requires terminating this agreement, 30 days notice must be given and the data will be available for the customer to be extracted during this period.​ The notice period has to be within the subscription paid duration (Subscription Term).

After such a 30-day period, The Service Provider shall have no obligation to maintain or provide any of the Customer’s Data and shall thereafter, unless legally prohibited, delete all of Customer’s Data in the Service Provider’s systems or otherwise in its possession or under its control.

Upon non-payment of Subscription Dues within the Subscription Invoice Due Date, the Subscription is considered terminated and Access to the product is discontinued for the Customer.

PRIVACY POLICY

Nanma Properties Limited does not sell, rent or otherwise make available the personal information of the Users, Visitors, Association Staff, Domestic Staff or the common information of the Apartment Complex to any third-party, without their explicit approval.

REGISTRATION

In order to use the Products, a user must first complete the registration form. During registration a user is required to give their contact information and proof of being associated with the Multi Dwelling Unit. The registration information given by the user must always be accurate, correct and up to date. This ensures the User can get the maximum benefit from the Product.

YOUR PERSONAL INFORMATION

The User stores information about himself/herself under his/her User Profile. Information provided is available to the User and the Administrative Users belonging to the same Apartment Complex as the user. The Vendor information entered is available to the Administrative Users belonging to the specific Apartment Complex. Administrative Users may also enter Personal Information of the Users. Nanma Properties Limited takes no responsibility for the accuracy of such data entered by the Users or Administrative Users.

These Personal Information are retained for the period covered by the Subscription Term, unless the Administrative Users choose to delete the Personal Information.

LINKS

Links to other sites may be present in the Products. Please be aware that we are not responsible for the privacy practices of such other sites. Please be aware when you leave the Product site and visit these other sites, to read the privacy statements of such sites especially in case they collect personally identifiable information. This privacy policy applies solely to information collected by the Products of Nanma Properties Limited.

MOBILE APPS

The Mobile Apps of the Product may seek access to data stores in your Mobile Phone, such as SMS, Photos, Contact List etc. The purpose of this access is solely towards complete functionality of relevant Product Features. The Mobile Apps will not run to their full potential if you choose to not provide the necessary access.

SECURITY

Nanma Properties Limited takes every precaution to protect users' information. When users submit sensitive information via the portal, the information is protected both online and off-line. We have enabled SSL encryption so as to ensure that your data remains encrypted during transmission to and from the site. These precautions, though industry standards are nonetheless only as secure as the end-user's practice. To ensure that unauthorised parties do not get access to information on this portal, we encourage all users to make sure that they log-off from all sessions - especially from public computers such as at internet cafes.

As part of our disaster recovery strategy, we have regular backups taken to protect you from sudden data loss. If you have any questions about the security at our portal, you can send an email to sales@nanmaconstruct.com.

SITE AND SERVICE UPDATES

We also send the user site and service announcement updates. Users may choose to unsubscribe from receiving these emails by following the instructions that will be part of each announcement email.

NOTIFICATION OF CHANGES

Any change made to the Privacy Policy will be posted on the Homepage so our users are always kept aware. Also they will be notified via Email about any such change.

PRIVACY AND SECURITY OF PAYMENT INFORMATION

Nanma Properties Limited makes it possible for the User to pay various charges via its Products. Details of securing the Payment Information is available in a separate Terms knows as the Payment Gateway Terms