Embedded Files
RETURN ANNOUNCEMENTS: LIMITED TERMINAL RECEIVING PLEASE CHECK TERMINAL WEBSITE PRIOR TO DISPATCH ****CHECK FOR OFF-HIRES
When returning to the rail roads with billing reference numbers, please note these reference numbers are ONLY FOR EMPTY BILLING and they do expire on a regular basis. You should refer to this page daily to receive the latest instructions on where and how to return ONE's empty containers. When returning to the rail with reference #'s you should rail bill through ONE's Service Provider Portal (Click Here). Please ensure you are not returning Shipper Owned (Click Here) or Off Hire containers (Click Here)."
NOTE THE LAYOUT FORMAT HAS CHANGED!
DAMAGE RETURN PROCESS - Email NA.EMPTYEQCEAST@ONE-LINE.COM along with Pictures and TIR ticket of the Damaged unit.
PICKUP ANNOUNCEMENTS: LIMITED TERMINAL RECEIVING PLEASE CHECK TERMINAL WEBSITE PRIOR TO DISPATCH ****CHECK FOR OFF-HIRES
Scan to download to your phone. Or visit naoperationsapp.us.one-line.com on any device with a browser to get started.
We'd like to invite you to be one the first truckers to have access to our new ONE NA Operations App. We believe the app is a new standard in customer satisfaction and vendor interface with a focus on first and last mile optimization and transparency in order to meet the needs and deliver satisfaction that exceeds expectations.
We're excited to be rolling this out to truckers in the New York Metro Area. You will now be able to use the app to make an empty return appointment at selected depots when activated. We only activate depots with such a system when absolutely necessary based on high congestion.
To jump right in and learn how to make a depot appointment (5 mins): Depot Appointment Tutorial
For a general sign up and walk through of the app, please watch this introduction & training video (15 mins): ONE NA Operations App
Not ready to download but want to learn more? Check out our 1 minute promo HERE
We recommend watching the video first, but to get started you can download by clicking on this link naoperationsapp.us.one-line.com on your PC, tablet or phone. This is a "progressive web app" which means you don't need to download it from a mobile app store. Any device with a browser can access the app. For your phone you can also scan the QR code below.
Once you're there don't forget to click on the "First Time User Sign Up" link and fill out the registration form.
After the video if you have any questions on how to get started or how to use it don't hesitate to reach out to us at na.opsapplications@one-line.com. Once you've taken some time to explore it, we would very much appreciate your feedback on the usefulness, user friendliness, and any other comments you have.
Report abuse