Lenovo warranty warrants that each device is free from defects in materials and workmanship for the limited warranty period of 3 years.

For hardware related issues, you may walk-in to  Lenovo Service Centre. The details can be found below.

Location: Lenovo Service Center @ Tai Seng Centre

Contact Number : 68714838

Opening hours : Mon - Sat: 1100-1900. Closed on Sun and Public Holidays.

The PLD insurance covers damage to or loss of the device from the following, which are non-manufacturer defects or internal mechanical faults: 

• Fire
• Lightning
• Power Surges
• Accidents (e.g. water spillage, drop, etc.)
• Theft due to forcible entry
• Robbery

*The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.

Microsoft warranty warrants that each device is free from defects in materials and workmanship under normal use during the warranty period. 

You can contact Microsoft Commercial Support via telephone or online case submission. You can find the detailed instructions here. 

Microsoft Support will then communicate with you to decide whether the issue is covered under warranty. 

If you need to make payment for the repair or replacement, you should contact the insurer for an insurance claim. 

The PLD insurance covers damage to or loss of the device from the following, which are non-manufacturer defects or internal mechanical faults: 

• Fire
• Lightning
• Power Surges
• Accidents (e.g. water spillage, drop, etc.)
• Theft due to forcible entry
• Robbery

You can email the insurer (laptop@ins-solutions.com.sg) a copy of the service report and quotation for the repairs from Microsoft Support (with a clear indication of what is to be repaired e.g. screen, speaker etc). You may download the claim form here and complete it to attach it to your email.