Consumer Complaint Information

When a consumer receives or knows of an unsafe, unsanitary, and/or unlawful beauty-related service being provided, a Consumer Complaint Form should be completed in order for a Consumer Complaint Inspection to be performed.

Before a Consumer Complaint Inspection can be performed, the complaint details are reviewed to determine whether the alleged violations are within the jurisdiction of the Board of Cosmetology. The Board of Cosmetology was enacted for consumer protection, not the art of styling. Therefore we cannot investigate complaints against the competency of an individual that delivered poor quality service unless the questionable competency (or disregard of proper procedures) lead to an injury.

Once a complaint has been determined to be within our jurisdiction a Consumer Complaint Inspection is performed and/or a letter notifying the individual or salon about the complaint is mailed. In the complaint notification letter, the individual or salon representative is provided a link to the Consumer Complaint Response Form. This form allows the individual or salon representative to respond to the filed Consumer Complaint.

The consumer complaint, the complaint response from the individual and/or salon representative, and the report results from the Consumer Complaint Inspection are reviewed. If no probable cause of the violation is found at the time of the inspection, the complaint will be closed. If probable cause is found at the time of the inspection, the individual and/or salon may be issued a violation and/or may be summoned to appear before the Board for an Administrative Law Hearing.

After a complaint investigation has been completed, a complaint status update will be provided by letter. It will be provided to the individual that filed the complaint and to the individual or salon representative that the complaint was filed against.