Tech Help With Mr. Norton

More Chromebook Questions and Answers

Question: My Chromebook is acting strange, running slow, and will keep closing and restarting on me, what do I do?

Answer: This issue could be caused by several factors. Start by ensuring your Chromebook is running the latest version of Chrome OS. Click Here for a video on how to update the OS.

If that does not fix the problem then lets try clearing the cache on the Chromebook. Click Here for a video on how to clear the cache.

If the issue persists, you may need to delete the user profile from the Chromebook and sign in again. This can resolve any errors associated with the profile. Click Here for a video on how to delete and re-add the profile.

(If you are still having problems please contact your Site Based Technician for your school for further assistance, or call the help desk at (702)799-3300. For CCSD Student, Parents, and Staff Only)

Question: I am Map Testing on a Chromebook and it keeps telling me the pop-up blocker is on and it needs to be turned off?

Answer: There are two methods to resolve this issue:

Temporary Solution: You can quickly disable the pop-up blocker through the Chromebook's settings. This is a temporary fix that allows pop-ups for the current session. Click Here to watch a video on how to disable the pop-up blocker. If your Chromebook is running an older version of Chrome OS, Click Here for instructions specific to that version.
Permanent Solution: Ensure that your Chromebook is updated to the latest version of Chrome OS. Many school districts automatically configure Chromebooks to allow MAP testing, so updating the OS can help resolve this issue permanently. Click Here to watch a video on how to update Chrome OS.

(If you are still having problems please contact your Site Based Technician for your school for further assistance, or call the help desk at (702)799-3300. For CCSD Student, Parents, and Staff Only)

Question: My Chromebook Volume is not working what do I do?

Answer: Start by turning your Chromebook off and then back on. This simple step often resolves the issue. If the problem persists, Click Here to watch a video on how to adjust the audio settings on a Chromebook.

(If you are still having problems please contact your Site Based Technician for your school for further assistance, or call the help desk at (702)799-3300. For CCSD Student, Parents, and Staff Only)

Question: The internet is working but I can't get to a certain website, what do I do?

Answer:

Clear the Cache: The first step is to clear the cache on your Chromebook. Chrome stores bits of data from websites you visit, which can sometimes cause issues when trying to access certain sites. Click Here to watch a video on how to clear the cache on a Chromebook.
Update Chrome OS: If clearing the cache doesn't resolve the issue, check if your Chrome OS is up to date. An outdated OS can sometimes cause connectivity problems. Click Here to watch a video on how to update Chrome OS.
Re-sign into Your Profile: If the problem persists, try deleting your profile from the Chromebook and signing in again. This can help resolve any profile-related issues. Click Here to watch a video on how to delete and re-add your profile on a Chromebook.
Website Issues: If none of the above steps work, it's possible that the website itself is down or experiencing issues, in which case there's nothing more you can do.

(If you are still having problems please contact your Site Based Technician for your school for further assistance, or call the help desk at (702)799-3300. For CCSD Student, Parents, and Staff Only)

Question: When I am Map testing I get an error that Says, "Your device doesn't meet testing requirement." and under it says that the error is the screen resolution is wrong, how do I fix this?

Answer: To resolve this issue, you need to adjust your Chromebook's screen resolution to 100%. Click Here to watch a video on how to change the screen resolution on your Chromebook.

(If you are still having problems please contact your Site Based Technician for your school for further assistance, or call the help desk at (702)799-3300. For CCSD Student, Parents, and Staff Only)

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