Knowledge Base

Below are troubleshooting tips, quick-guides and documentation for the CT HMIS CaseWorthy Implementation.


  1. HMIS Data Coordinator (HDC) Roles and Responsibilities

  2. CaseWorthy System Requirements


  1. Adding a Case Manager

  2. How to Add and Enroll a Family Member to an Existing Family Using Add and Enroll Workflow

  3. CaseWorthy - How to Add a Family Member to an Existing Program Enrollment and Complete the Required At Entry Assessments (No Workflow)

  4. Clients who refuse to sign the HMIS Consent and ROI

  5. How to CaseWorthy - Complete all required Program Assessments for the Family Member’s added outside of the workflow

  6. Entering a Financial Service Request

  7. Exiting one family member from Enrollment (When the HoH and other members stay Enrolled)

  8. Unresponsive Script Error During Check-in

  9. Required System Specifications for CaseWorthy

  10. Using Service plans

  11. Editing an Assessment

  12. Updating a Financial Assessment

  13. How to Complete Assessments that are Pending

  14. "Canceling" a Service Request that has been approved

  15. How to add a Release of Information (Outside of the workflow)

  16. Duplicate Program Enrollment Appears

  17. What happens when Enrollment/ Services / Bedlist Enrollments are deleted in CaseWorthy

  18. How to Reopen a Program Enrollment

  19. CaseWorthy - S+C/PSH/TLP/HOPWA/Services Only Quick Guide

  20. CT HMIS CHN View Only Roles

  21. CaseWorthy Role Information




D.I.G. - CareWare

Emergency Shelter

  1. CT HMIS Emergency Shelter - Quick Guide

  2. How to Check Data Quality on Shelter Utilization (SUR) Report

  3. How to Delete a Shelter Check-in

  4. How to Enroll/Check-in clients into “at reservation” Bedlist (After Enrollment)

  5. How to Remove a Client Still Showing on Check-In Screen After They’ve Been Discharged (Exited)

  6. Can't See Bed Night Service

  7. Emergency Shelter HUD Non-Cash & Health Ins (Y/N) Assessment Quick Guide


  1. How to Access and Use the HOPWA Provider Waitlist Options Quick Guide


  1. PATH Outreach Quick Guide

  2. PATH FY2022 Report Documentation

Rapid Resolution

  1. CaseWorthy - Rapid Resolution Guidance

Runaway Homeless Youth

  1. Runaway Homeless Youth (RHY)

Secure Jobs 2.0

  1. Secure Jobs 2.0 - Quick Guide


  1. SSVF - Generating a HUD CSV File Export for Upload

  2. SSVF Data Quality Error Locator (from Repository DQ)

  3. SSVF Program Service Mapping Setup


  1. End User - HMIS Training Registration Instructions

ESG / Rapid Rehousing and Prevention

  1. ESG (HP/RRH/SO) Quick Guide

Vi-SPDAT / Coordinated Access

  1. VI-SPDAT 2.0/Coordinated Access Network and Coordinated Exit Quick Guide

  2. Coordinated Entry Event Scenarios



  1. CoC APR & ESG CAPER 2022/SAGE APR - Generating a HUD CSV File Export for Upload

  2. Chronic Homeless Status on the CoC APR 2017

  3. Updating the Relation to HoH to correct the “Not a Valid Household” error on the CoC APR 2017 - Data Quality Report

  4. HUD Fall Coc APR 2017 vs. 2017 Data Quality Report

  5. How to resolve the error in Q5. Chronic Homelessness > Missing Time in Housing err in APR, CSV & DQ