Knowledge Base

Below are troubleshooting tips, quick-guides and documentation for the CT HMIS CaseWorthy Implementation.


  1. HMIS Data Coordinator (HDC) Roles and Responsibilities


  1. Adding a Case Manager
  2. How to Add and Enroll a Family Member to an Existing Family Using Add and Enroll Workflow
  3. CaseWorthy - How to Add a Family Member to an Existing Program Enrollment and Complete the Required At Entry Assessments (No Workflow)
  4. Clients who refuse to sign the HMIS Consent and ROI
  5. How to CaseWorthy - Complete all required Program Assessments for the Family Member’s added outside of the workflow
  6. Entering a Financial Service Request
  7. Unresponsive Script Error During Check-in
  8. Required System Specifications for CaseWorthy
  9. Using Service plans
  10. Editing an Assessment
  11. Updating a Financial Assessment
  12. How to Complete Assessments that are Pending
  13. "Canceling" a Service Request that has been approved
  14. How to add a Release of Information (Outside of the workflow)
  15. Duplicate Program Enrollment Appears
  16. What happens when Enrollment/ Services / Bedlist Enrollments are deleted in CaseWorthy
  17. How to Reopen a Program Enrollment
  18. CaseWorthy - S+C/PSH/TLP/HOPWA/Services Only Quick Guide


D.I.G. - Careware

Emergency Shelter

  1. CT HMIS Emergency Shelter - Quick Guide
  2. How to Check Data Quality on Shelter Utilization (SUR) Report
  3. How to Delete a Shelter Check-in
  4. How to Enroll/Check-in clients into “at reservation” Bedlist (After Enrollment)
  5. How to Remove a Client Still Showing on Check-In Screen After They’ve Been Discharged (Exited)
  6. Can't See Bed Night Service
  7. Emergency Shelter HUD Non-Cash & Health Ins (Y/N) Assessment Quick Guide


  1. How to Access and Use the HOPWA Provider Waitlist Options Quick Guide


  1. PATH Outreach Quick Guide
  2. PATH 2018 Report Documentation

Runaway Homeless Youth

  1. Runaway Homeless Youth (RHY)


  1. SSVF - Generating a HUD CSV File Export for Upload
  2. SSVF Data Quality Error Locator (from Repository DQ)

ESG / Rapid Rehousing and Prevention

  1. ESG (HP/RRH/SO) Quick Guide

Vi-SPDAT / Coordinated Access

  1. VI-SPDAT 2.0/Coordinated Access Network and Coordinated Exit Quick Guide



  1. COC APR 2017/SAGE APR - Generating a HUD CSV File Export for Upload
  2. Chronic Homeless Status on the CoC APR 2017
  3. Updating the Relation to HoH to correct the “Not a Valid Household” error on the CoC APR 2017 - Data Quality Report
  4. HUD Fall Coc APR 2017 vs. 2017 Data Quality Report