Privacy Policy

Privacy Policy

Nu Eyne Co., Ltd. (hereinafter referred to as "the Company") informs users that this Privacy Policy applies to the Elexir application and all related applications. This policy outlines how the Company collects, manages, and protects user data during and after the use of the application. The Company collects and transmits users' personal, medical, and health-related information during the use of the application. By using the application, users agree to the collection and transmission of their personal information in accordance with this Privacy Policy. Users who do not agree with this policy should refrain from using the application.

Personal Information Collection

When users create a Nu Eyne Co., Ltd. account or provide personal information through the application, the Company may collect the following information:

1. Name and surname (anonymous use possible)

2. User characteristic information (date of birth, gender, etc.)

3. Contact information (email, mobile phone number, etc.)

4. Health information (migraine history, medications used, allergy information, treatment history, diagnosis information, migraine-related health information)

5. Mobile device information (browser type, device information, etc.)

6. Social account information (Facebook, Apple account, or Gmail account when linked with social accounts)

7. Communication records between the user and the Company (consultation records, emails)

Users must ensure that the information provided to the Company or its representatives is accurate, truthful, and not misleading. Additionally, users are required to keep their information up-to-date and notify the Company of any changes.

The Company reserves the right to request additional documentation to verify the accuracy of the information provided by users. The Company will only collect personal information that users voluntarily provide. If users refuse to provide personal information or withdraw their consent to use personal information, the Company may not be able to provide services. If users provide third-party information to the Company, the Company assumes that the user has obtained consent from the third party.

The Company may share the information provided by users with third parties (affiliated companies, external service providers, external vendors, etc.) for business purposes, and such information may be used for all or part of the Company's operations. The essential disclosure of information for service provision includes:

1. To support or manage the use of the application, the Company may use the information provided by the user to manage the user's account and contact the user in case of any issues or if additional information is needed during the use of the application or services.

2. When the user utilizes health-related services with the Company, the Company may use the user's information to provide medical consultations, diagnoses, and treatments, including voice or video consultations with doctors.

3. The Company may use the user's information to develop the layout, page composition, and content of the application and tailor it to the user's needs.

4. The Company may use the user's information for user identification, statistical analysis, and behavioral analysis.

5. The Company may provide information that it deems useful to the user or that the user has requested. However, this applies only if the user has not opted out of receiving such communications. When users create an application service account or provide personal information through the application, the Company may use the user's personal information to send marketing information and promotions related to the services of the Company or its marketing partners. Users can cancel receiving marketing information at any time through the opt-out system. The Company may use the user's contact information to send newsletters from the Company or its affiliated companies.

In exceptional cases, where it is deemed necessary to prevent danger to life or physical safety, to assist the user in an emergency, or to comply with legal obligations, regulations, or requests, the Company may disclose the user's personal information to third parties or the Company's affiliates.

When users log in to the application account to view personal information or health information held by the Company, users agree to securely manage their account name, password, and login information and not disclose it to unauthorized external parties. The Company is not responsible for any damages resulting from the use of the account name, password, or other important information by unauthorized persons.

The Company ensures that all collected information is securely stored to protect the user's personal information.

Personal Information Access Restrictions

The Company implements technical measures to prevent unauthorized access to its computer systems. Additionally, if the user's personal information is no longer required for legal purposes, the Company will securely dispose of it.

The Company uses SHA256 and RSA2048 encryption technology to process server information. If users believe that their personal information has been compromised by the Company, they are encouraged to contact the Company at the email address provided below.

The user's password is essential for account protection. Users are advised to use a combination of numbers, letters, and special characters and to avoid sharing their password with others. If users disclose their password to others, they are responsible for all actions taken under their account and any resulting consequences. If users fail to manage their password, they may lose control over their personal information or other data provided to the Company, and they may have to accept the consequences of such loss. Therefore, if users believe that their password has been compromised or is no longer secure, they should change their password immediately using the password change function.

Minors

Users must confirm that they are 18 years of age or older. Those under the age of 18 cannot register as members.

Cookie Information Collection

The Company may use cookies or similar programs to provide better, faster, and safer services and to protect users' personal information. When users access the service or visit the application and/or website, the Company's servers automatically record and store information transmitted from the application and/or browser. This information may include:

1. The type of operating system (Android/iOS) used by the user

2. The duration of activity within the application

3. The time and records of use within the application, and other statistical information

This information is used to improve services through analysis and evaluation.

Illegal content such as spam, spyware, and viruses is not allowed in the application. Users must maintain their communication environment settings so that the Company can provide the necessary information to the user and must not send messages containing spam, spyware, or viruses through the application. If users encounter suspicious messages, they are encouraged to report them to the email address provided below.

Changes to the Privacy Policy

The Company regularly reviews the effectiveness of this Privacy Policy and reserves the right to change the policy at any time. If the policy is changed, the relevant details will be announced through the application.

Company's Rights

Users acknowledge and agree that the Company may disclose personal information to law enforcement agencies, regulatory authorities, government agencies, or related rights holders to comply with legal obligations. If the Company determines that such disclosure is necessary, it may provide the information following the relevant legal procedures, and users agree not to file lawsuits or make claims against the Company for such disclosures.

Retention and Deletion of Personal Information

The Company strives to keep users' personal information accurate and up-to-date.

Users have the right to access and modify their personal information, which can be done through the application's settings menu.

Users have the right to delete or destroy their personal information. Users can choose not to disclose personal information or delete their account through the settings menu. To confirm account deletion, users must agree to the terms and finalize the deletion. The account will be retained for 30 days after the deletion is confirmed, after which it will be permanently deleted. Once the account is permanently deleted, users will no longer be able to access the application or view information under the deleted account.

Users have the right to copy or transfer their personal information. In such cases, please contact us at info@nueyne.com. The Company will process the request as quickly as possible after verifying the user's identity.

Users have the right to withdraw consent for the collection, use, or disclosure of personal information. Users can withdraw this consent at any time.

Users can disable access to push/notifications through the consent settings. However, in this case, the Company may not be able to provide services effectively.

If users believe that the Company is not complying with personal information protection laws, they have the right to file complaints regarding this issue. If you have any inquiries or complaints related to the processing of personal information, please contact us at info@nueyne.com.

Contact Information

If you wish to withdraw your consent for the use of personal information, access or modify your personal information, request technical support, or inquire about cookies, please contact us at cs@nueyne.com.