Karen le

TECHNICAL SERVICES SPECIALIST College of Natural Sciences and Mathematics

University of Houston 2001 - Present

Provide complete support for database management, operating system interfaces, development languages and software packages, and departmental computing equipment. Provide consultation for junior technical specialists and development staff. Advises management in technical solutions and problem-solving.

• Establish and maintains MyNSM databases, related structures, and the environmental infrastructure to support growth, improve performance, and implement enhancements.

• Provide technical support, consultation, and formal training to developers for database usage, database file design, data dictionary usage, application design and tuning, usage of in-house and vendor-supplied utilities, and other technical assistance.

• Design, code, and supports in-house software to provide the interface between the database, applications, and layered products; to provide the environmental infrastructure; to implement security; and, to automate internal tasks using PHP and the Zend framework

• Assist in the development and enforcement of application-development and data-management standards for users in the NSM college

• Evaluate, installs, upgrade, and maintains databases and related software products such as MyNSM finance and MyNSM Records.

• Establishes procedures and performs database backups and recovery, as well as offsite disaster recovery.

• Monitor databases, applications, and system usage; collects statistics to support database and application tuning, and capacity planning.

• Serve as a liaison with software vendors to troubleshoot and resolve database and related software problems.

• Train, guide, and make assignments to lower-level technical specialists.

• Provide workstation and PC support for NSM college staff.

• Assist in the identification and evaluation of innovative technologies.