Tech Support

Tech Support for students during summer of 2021.

During the summer of 2021, all students who are experiencing difficulties with their Google Account or Chromebook should complete the Tech Support Form below.

Also, please update your student’s device (directions) and in addition, try to force reboot the device by following these steps to see if the problem persists, before making the appropriate contact. If you are experiencing camera/microphone issues perform a camera/microphone and accessibility check. Here are the directions. All families are also encouraged to purchase Chromebook insurance at www.ezschoolpay.com.

Google Meet Assistance

Click here for a Google Meet cheat sheet.

Internet Access

The Federal Communications Commission has launched a temporary program to help families and households struggling to afford Internet service during the COVID-19 pandemic. The Emergency Broadband Benefit provides a discount of up to $50 per month toward broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers.

Eligible households can enroll through a participating broadband provider or directly with the Universal Service Administrative Company (USAC) using an online or mail in application.

You can learn more about the benefit, including eligibility and enrollment information, by visiting www.fcc.gov/broadbandbenefit, or by calling 833-511-0311

As part of the Everybody Learns initiative, please visit this resource first.

Any family without reliable internet access should reach out to their cell phone carrier. Most companies are providing increased access to data and cell phones can be used as a hotspot. See article here (http://bit.ly/39ZF2Kl)

Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet (https://comca.st/2QrknHt)

Verizon's Response to COVID-19 (https://vz.to/2wiQeTJ)

Here is a document that summarizes all of the options in the state of CT (https://bit.ly/Wifiaccess).

If all the above options are exhausted, please fill out the Tech Support request form above.

Grades 5-12 Email Access

Effective March 23, 2020, students in Grades 5-12 were transitioned over to use Gmail as their email platform. Click on the links below to access student log-in to NPS email. Students in Grades 5-12 have access to email with their my.npsct.org address. Student email addresses are their firstinitiallastnameID#@my.npsct.org.