Terms & Conditions

Please read our Terms & Conditions and Quality Policy before ordering. By placing an order you agree to our Terms & Conditions and Quality Policy


  • Payment will be 50% advance, and 50% at the time of beta preview.
  • Final deliverable will be an HD quality MP4 format video.The video will contain a watermark of beta preview which will only get removed once the outstanding payment has been settled and acknowledged to render the final version of the video.
  • Novela Films doesn’t share any kind of raw files or project source files as we are using a cloud based technology which doesn’t support raw file extraction.
  • A subtle Novela Films logo placement at the end of the video will persist to indicate the production credit.
  • Novela Films doesn’t have a refund policy. Once the order is placed; cannot be cancelled since the nature of the services are intangible and Novela Films is not bound to make any refund.
  • Final invoice will be given only after 100% payment settlement.
  • Subtitles will be charged extra, if required.
  • If there is a requirement of a specific font style, then kindly confirm before placing an order as we cannot use a custom font style due to technical limitations in some of our video services.
  • Novela Films is an online studio and we communicate through telephone,video conferencing and emails; no personal meetings at client side are part of the deliverables. In case it is inevitable kindly confirm it with us prior to order placement.
  • Novela Films can remove the video from the server if we do not hear back anything from the client for more than 2 weeks of time. And the order will be considered as closed.
  • Validity of the shared commercials will be 10 days from the quotation date.
  • Taxes will be extra applicable(if not quoted).


Production Cycle:


1. Script:

  • Client has to provide us the precise inputs and submit the requirement gathering form for script articulation.
  • Standard of 140 words to be used per 60 seconds duration. Variations can be considered as 70 words for every 30 seconds.
  • Once the script will get finalised and approved by the client, the production will get start and after that the script cannot be changed. If client wants to change the script once it’s been processed then extra cost will be applicable.
  • Script support will be provided to client(s) in this offered package deal. We will revise/amend the script two times based on the client’s feedback and after that if we fail to meet the client’s expectation, then client can amend and provide us the final script draft.


2. Screenplay/Storyboard

Screenplay and Storyboarding is a part of Novela Films internal process. Storyboard will not be shared with the client instead we share beta preview for better visualisation of finished product.


3. Voiceover

  • Voiceover services are third party service for us.
  • We will provide only those artists who are associated with us.
  • Indian and US male artist is part of a package deal.
  • If voiceover is needed other than US/Indian male artist, then extra charges will be applicable as per the artist’s fees.
  • If voiceover is needed other than Hindi/English language, then extra charges will be applicable as per the artists fees.
  • This quotation does not offer voice over changes. Voice over modification is applied only if the artist skips any word from the script.
  • The client may find difference in the pronunciation of non-English words while choosing the international voice over artists. Hence, the client has to provide pronunciations of non-English words and specific words if a typical pronunciation is required. However, for non-English words there are chances of failure of desired pronunciations in case of foreign language artist.
  • If a voiceover change is required after it’s recorded, then extra charges of INR 2,500 + tax for 1 minute or less will be applicable.


4. Production

  • Within 15 working days from the date of script finalisation if the video is about 1-2 minutes, final copy depends upon the extent of correction suggested.
  • After placing a formal order, you will be assigned a project coordinator and he/she will be the single point of contact for production related discussions.


5. Revision Request:

  • After release of beta preview of video, a documented revision request with timestamp (If possible along with the screenshots for better understanding of production team) will be needed, if any amendments are required.
  • Revised video will be delivered within 5 to 7 working days after receiving a compiled revision request.
  • In additional revision ,only points which were not implemented in a video as per the requirement of client will be covered.
  • Any new change request other than the revision requested in first revision will be considered as a new development which will be charged extra.
  • Additional revision request will charge 20% extra of the total project cost per revision.

Corporate Film / TVC / Documentary

  • Payment will be 50% advance, 25% before the shooting schedule, and 25% at the time of beta preview.
  • Since our equipment is video equipment, we will not be able to provide any still photography.
  • Once the shoot schedule is finalized and approved it can’t be changed.
  • We will do the shooting for 1 session (6 Hours) on the same day for this film, for any reason, If a client want another session of shoot, It will be chargeable extra.
  • If the shooting location is outside of Ahmedabad, then travel and accommodation charges will be applicable.
  • Standard of 120 words to be used per 60 seconds duration. Variations can be considered as 60 words for every 30 seconds.
  • Video production within 28 working days from the date of script finalisation, final copy depends upon the extent of correction suggested.

Stock Motion Video

  • We use stock footage from our own stock library. If any additional stock needs to include in the video, then additional charges will be applicable as per the cost of the stock.
  • If client provides us any footage, Novela Films will not have any copyright liabilities.

Mobile App Quick Look - Screen Shot Video

  • Client has to provide us the final script.
  • Standard of 120 words to be used per 60 seconds duration. Variations can be considered as 60 words for every 30 seconds.
  • Once the script will get finalised and approved by the client, the production will get start and after that the script cannot be changed. If client wants to change the script once it’s been processed then extra cost will be applicable.
  • Production within 7 working days from the date of script finalisation, final copy depends upon the extent of correction suggested.
  • All screenshots has to be shared by the client sequentially with script assistance.
  • If screen capturing is required client has to provide us the access for the same.
  • If product/software is not ready then client has to create the screenshots from their designer, we will not create dummy screenshots in this service.
  • The screen-casting service will not contain any character animation. .