What We Do

Net Gain helps clients understand their data and find innovative ways to quickly transform the performance of their customer value management strategies and capabilities.

We work closely with senior management to help create and accelerate commercial solutions for their unique mix of objectives, data, capabilities and teams, avoiding the pitfalls and making sure the right people are on board throughout the journey.

Collaborating with the executive and operational teams, we audit and identify gaps and opportunities in the current organisation for improving profitability from data-driven strategies for sales growth, margin or return on investment.

A roadmap is developed to provide structure and enable the organisation to address the gaps and exploit the identified opportunities in a prioritised sequence to achieve the defined objectives within a suitable timescale. The roadmap and plan is presented for approval to initiate a programme of activity for realising the improvements.

‚ÄčOur services include:

  • Creating a CVM strategy and roadmap from the basics through to business transformation;
  • Designing the business architecture and roadmap for optimised CVM;
  • How best to introduce next best action and decision optimisation into the organisation;
  • Hard-wiring new operating models into the day-to-day culture;
  • Commercialising and monetising big data opportunities;
  • Performance measurement and bench marking of CVM strategies;
  • Defining practices for continuous improvement of CVM decision-making.