Once Upon a Time Recital Drop-Off & Pick-Up Procedures 

Sunday is Show Day!!! Here’s everything you need to know to help recital day run smoothly and stress-free for your family!

1. Choose Your Recital Helper 👨‍👩‍👧

• Before recital weekend, please assign one parent or adult to handle both backstage drop-off and pick-up for your student. Due to limited space, having just one adult helps us tremendously.

• We will have signs posted by dance name to help guide you. 

• Students will be dropped off at the sign for their first dance in the recital.

• Students will be picked up from the sign for their last dance in the recital.

For some families, drop-off and pick-up will be at the same location. For others, they may be different. Please review the attached recital map ahead of time so you know exactly where your student will be. 

2. Student Drop-Off ⏰

• Drop-Off Time: 1:00–1:30 PM.

• Please meet your teacher/chaperone at your student’s designated dance sign in the courtyard of the theatre.

• Use your assigned QR code to electronically check your child in with their chaperone. You will receive this via email on Friday. (If Wi-Fi gives us trouble, don’t worry — we’ll also have clipboards, paper, and pens available for manual sign-in.)

3. During the Performance 🎬

• For the safety of all students, backstage and stage doors remain locked during the performance.

• Students will not be released until the show has ended.

• Showtime: 2:00–4:30 PM.

4. Student Pick-Up 🎊

• Immediately following the performance (typically 4:30–4:45 PM), students will be escorted from backstage to the sign for their last dance.

• Please have the same adult who completed drop-off use the same QR code to check the student out. (If Wi-Fi is unavailable, we will again provide clipboards for manual sign-out.)

• Please do not skip this important safety step. Even if you know your child is safely with you, if we do not have a recorded sign-out, our team immediately begins emergency procedures and may contact security or local authorities.

• Once your student has been checked out, please move away from the pick-up area for hugs, flowers, photos, celebrations, and high-fives!

5. Questions? We’re Here to Help! 💜

The Civic Theatre Staff and Safety Officers are available for general venue operations and public safety.

For questions related specifically to Neisha’s recital procedures, please contact the Neisha’s team directly before Friday evening at 7:30pm:

• 📞 619.585.1133

• 📧 info@neishas.com

On dress rehearsal and recital day, please visit our Pop-Up Customer Care Desk located in the Civic Theatre courtyard plaza near the backstage entrance. Our team will be happy to assist you! 😊

 All keepsake items are pre-sale/pre-order only.  If you placed an order, please pick up your items BEFORE the show, immediately after you drop students off with their chaperones and teachers. Keepsake Pre-ordres are now closed.

Our gift to you and your family is a free Digital Download of the Recital! As a small token of our appreciation for you, we are happy to pass this along to you. A link will be provided here and via email shortly after the recital.

San Diego Theatres and Ticketmaster are available methods for purchasing tickets for Once Upon a Time Recital. Purchasing through the theatre directly will help you avoid any additional fees applied by Ticketmaster. Click HERE to visit San Diego Theatres website for specific information.

To help ensure your child's recital experience is amazing, we made a series of videos to answer frequently asked recital questions. Click on the topic you want to learn more about. If you have any other questions, please ask the Customer Care Team.

 Attention Chaperones

Have questions or need support? Please contact our lead chaperones at:

chaperonecoordinator@gmail.com

If you enjoy being at Neisha's Dance & Music Academy, we’d be so grateful if you’d leave us a Google review! 

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