BUS207-Operations Management
Degree Program: BBA
Credit Hours: 3 (3-0)
Prerequisite(s): None
Course Description:
Operations Management is a comprehensive course focusing on the effective management of processes and systems involved in delivering goods and services. It covers key aspects including process design, capacity planning, inventory management, supply chain management, quality control, and project management. Students will explore strategies for optimising resources and enhancing operational efficiency to meet organisational goals and improve customer satisfaction.
Aims and Objectives:
After completing this course, students will:
Develop a comprehensive understanding of the principles and concepts of operations management.
Familiarise themselves with key functions and decision areas in operations management, including process design, capacity planning, inventory management, and supply chain management.
Acquire skills in analysing and improving operational processes to enhance efficiency, quality, and customer satisfaction.
Explore techniques for managing and optimising resources, including labour, materials, and technology, to achieve operational goals.
Learning Outcomes:
By the end of this course, students will be able to:
Explain principles and concepts of operations management and their application in real-world scenarios.
Analyse operational processes and identify opportunities for improvement.
Apply techniques for capacity planning, inventory management, and supply chain optimization.
Evaluate strategies for quality control and project management in operations.
Discuss the role of operations management in achieving organisational objectives.
Recommended Books:
Operations Management by Jay Heizer and Barry Render.
Operations Management: Processes and Supply Chains by Lee J. Krajewski, Manoj K. Malhotra, and Larry P. Ritzman.
Operations Management: Sustainability and Supply Chain Management by Robert Jacobs and Richard Chase.
Other Readings/Notes:
Additional readings and supplementary materials may be provided during the course to deepen understanding of specific topics in operations management.