My name is Chandra, and I completed a one year certificate program in Project Management last year at the Grant MacEwan University, Edmonton, Alberta. Currently, I’m pursuing my certificate course in Business Analysis, building on my experience in Data Analysis and process improvement. I have a strong passion for environmental and infrastructure sustainability, which has led me to work on this Business Analysis Case Study on sustainable pothole management for the City of Edmonton.

This project combines my technical, project management and business analysis skills, and sustainability interests to propose practical, engagement and data-driven solutions for urban infrastructure focusing on roads of the city of Edmonton, Alberta. The current case study has 15 deliverables as listed below focusing on the most critical phases of a business analysis project.

• Potholes on Edmonton roads present a significant challenge to road users, impacting safety, vehicle maintenance costs, and overall transportation efficiency. 

• The issue arises due to a combination of extreme weather conditions, aging infrastructure, and insufficient preventive maintenance strategies. 

• Edmonton experiences harsh freeze-thaw cycles, which accelerate pothole formation. 

• Despite the City of Edmonton's road maintenance programs, the current approach is largely reactive rather than proactive, leading to increased costs, environmental concerns, and repeated roadwork disruptions.

Reduction in Pothole Formation: Implement preventive maintenance techniques and materials to reduce pothole occurrences within two years.

Enhanced Road Safety: Minimize vehicle accidents and damage due to potholes, improving road user experience.

Sustainability in Road Maintenance: Introduce eco-friendly road repair techniques and durable materials to align with Edmonton’s sustainability goals.

Cost Savings for the City and Residents: Reduce long-term repair and maintenance costs by shifting to a preventive maintenance model instead of costly reactive repairs.

Improved Public Satisfaction: Enhance public trust and engagement by making road repair initiatives more efficient and transparent.

City of Edmonton’s Road Maintenance Programs: Existing infrastructure repair strategies provide a base to implement new, sustainable pothole management techniques.

311 Citizen Reporting System: Engages the public in identifying and reporting road issues in real time.

Annual Road Maintenance Budget: Allocated funds for road repairs can be optimized for preventive solutions.

Technological Integration: AI-based road monitoring, predictive analytics, and GIS mapping can help in early detection and prioritization of pothole repairs.

Partnerships with Research Institutions: Collaborating with universities and engineering experts to explore alternative road materials and maintenance techniques.

Sustainability Initiatives: Incorporating eco-friendly materials and efficient resurfacing methods to reduce environmental impact.

Public Awareness Campaigns: Educating citizens on proper road usage and maintenance to minimize unnecessary road damage.