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At home troubleshooting tips.
At home troubleshooting tips.
Chromebooks
Chromebooks
How do I connect my LCTI-issued Chromebook to wifi?
How do I connect my LCTI-issued Chromebook to wifi?
Why does my Chromebook log me out every time that I close my lid?
Why does my Chromebook log me out every time that I close my lid?
This is normal. Your Chromebook does not need repair. This setting included an erase on logout to ensure policy updates and security while students are at home.
What do I do if my Chromebook will not power on?
What do I do if my Chromebook will not power on?
Why does my computer say “Offline”?
Why does my computer say “Offline”?
Check to make sure the chromebook is connected to your home wifi. Try turning the wifi off and then back on to re-establish the wifi connection.
Chromebooks enter a state called “Deep Sleep” if allowed to die completely. It may take 24 hours of charging consistently to recover from this state. Connect the charging adapter to the left charging port. If still unresolved follow steps below.
Hold the Power button, the Esc button, and the Refresh circle arrow button down for 5 seconds. The white light on the left side of the chromebook right next to the Power button will turn on. Wait until you see a flash drive and a memory card on the screen on the chromebook. Then just press and hold the Power button until the chromebook shuts off. Press the Power button again to turn on the chromebook.
Can I get my LCTI-issued Chromebook repaired?
Can I get my LCTI-issued Chromebook repaired?
With LCTI closed at the current time there is no current ability to offer repair times. This may change in the future as we hear more about local, state, and federal regulations.
I keep getting redirected to a blocked website, what should I do?
I keep getting redirected to a blocked website, what should I do?
Clear your browsing data on a regular basis
Remove any non school related extensions and apps
Check settings for changes in default Search engine or Home page
Restore settings to original defaults by clicking Advanced in Settings and scrolling to the bottom
What should I do if my Chromebook says “Lost or missing OS”?
What should I do if my Chromebook says “Lost or missing OS”?
Try restarting the device, if still an issue hold down “Power” and “Refresh” at the same time. If problem continues report to LCTI technology department by completing following form
Why does my Chromebook install apps and extensions each time that I log in?
Why does my Chromebook install apps and extensions each time that I log in?
Chromebooks are managed by LCTI and are currently set this way to ensure the latest updates and applications are installed.
What do I do if I receive notifications that I should not be receiving?
What do I do if I receive notifications that I should not be receiving?
If you are receiving explicit notifications on the Chromebook. Please copy the web address of the sites and send/email to the technology department so that they can be blocked. Next, restore settings to original defaults by clicking Advanced in Settings and scrolling to the bottom.
What should I do if my charger is not working?
What should I do if my charger is not working?
Check all connections.
Try a different outlet
Try the other port on your device if there is one
My trackpad is not working
Try restarting chromebook
Use an external USB mouse
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