Policy and Procedures

Table of Contents

Foundations

• Prologue: Mission and Principles of Service

• F 1 - Code of Ethics

• F 2 - Approach to Service Provision 

• F 3 - Privacy and Release of Information Confidentiality

• F 4 - Conflict of Interest

THE PERSON

Services

• S 1 - Initiating/Terminating the Support Relationship

• S 2 - Development of Individual Support Plans

• S 3 - Re-located to S2

• S 4 - Individual Welfare/Rights: re-located to Quality Assurance (QA)

• S 5 - Administration of Personal Finances: re-located to QA

• S 6 - Abuse/Suspected Abuse: re-located to QA

• S 7 - Medication and Treatments: re-located to QA

• S 8 - Serious Occurrence Reporting

• S 9 - Missing Persons: re-located to QA

• S 10 - Physical Restraint and Intervention

• S 11 - Service Compliments and Complaints

• S 12 - Report Writing

• S 13 - Transportation

• S 14 - Personal Residences: Respecting People’s Homes

• S 15 - Accessibility of Services

THE COMMUNITY

Quality Assurance

• QA 0 - Continual Quality Improvement and Assurance

• QAM 1-2 - Promotion of Social Inclusion

• QAM 3 - Personal Rights

• QAM 4 - Assistance with the Management of Finances

• QAM 5 - Health Promotion 

• QAM 6 - Health Monitoring

• QAM 7 - Medical Services

• QAM 8 - Medications: Administration and Self-Administration

• QAM 9a - Medications: Orientation

• QAM 9b - Medication Incidents, Errors and Refusals

• QAM 10 - Refusal of Medical Services

• QAM 11 - Emergency Medical Services

• QAM 12-14 - Access, Storage and Transfer of Medications

• QAM 15 - Reporting Incidents of Abuse

• QAM 16 - Support to the Abused Person

• QAM 17 - Dealing with Staff Members Where Abuse is Alleged

• QAM 18 - The Promotion of Zero Tolerance of Abuse Through Prevention

• QAM 19-20 - Notifications of Incidents of Abuse

• QAM 21-22 - Confidentiality and Privacy

• QAM 23 - Safety on the Premises - Inspection and Maintenance of Equipment

• QAM 24a - Safety and Security of Persons Supported

• QAM 24b - Safety on the Premises - Emergency Preparedness Plan

• QAM 24c - Safety on the Premises - Fire

• QAM 25-27 - Human Resource Practices

• QAM 28 - Service Records

• QAM 29 - Respectful Behavioural Intervention: Training

• QAM 30-31 - Behaviour Support Plans and Strategies

• QAM 32 - Supporting the Well-Being of the Person - Nutrition

• QAM 33 - Supporting the Well-Being of the Person - Property

• QAM 34 - Supporting the Well-Being of the Person - Pets and Service Animals

• QAM 35 - Supporting the Well-Being of the Person - Water Temperature

• QAM 36 - Supporting the Well-Being of the Person - Water Safety

Health and Safety

• HS 1 - Health and Safety in the Workplace

• HS 2 - Health and Safety Duties and Responsibilities

• HS 3a - Joint Health and Safety Committee

• HS 3b - JHSC Terms of Reference

• HS 4 - Workplace Inspections

• HS 5 - Health and Safety Related Training

• HS 6a - Infectious Diseases

• HS 6b - Safe Disposal

• HS 6c - WHMIS 2015 and Safe Storage

• HS 7 - Workplace Harassment and Violence Prevention

• HS 8a - Risk Assessment and Job Hazard Analysis

• HS 8b - Right to Refuse Unsafe Work

• HS 9 - Emergency Response - Disaster Plan: relocated to QAM 24b

• HS 10a - Accident Investigation

• HS 10b - Critical Injury Reporting

• HS 10c - Reporting Workplace Injuries

• HS 11 - Early and Safe Return to Work

• HS 12 - Safe Transfers and Lifts

• HS 13 - Fire Safety: relocated to QAM 24c

• HS 14 - Safe Driving

• HS 15 - Smoking and the Workplace

THE AGENCY

Human Resources

• HR 1 - Standards of Conduct

• HR 2 - Recruitment and Selection

• HR 3 - Orientation

• HR 4 - Personnel Record

• HR 5 - Probation

• HR 6 - Performance Appraisal

• HR 7 - Progressive Discipline

• HR 8 - Hours of Work and Overtime

• HR 9 - Length of Service

• HR 10 - Benefits

• HR 11 - Vacation/Statutory Holidays

• HR 12 - Layoff, Displacement, Reassignment: retired

• HR 13 - Sick Time: relocated to HR 15

• HR 14 - Attendance Management

• HR 15 - Leave of Absence & Personal Time Off

• HR 16 - On Call System

• HR 17 - Staff Training and Development

• HR 18 - Consultation Services: retired

• HR 19a - Computer and Internet Use

• HR 19b - Social Media Use

• HR 20 - Problem Resolution

• HR 21 - Inclement Weather

• HR 22 - Use of Vehicles

• HR 23 - Cell Phones

• HR 24 - Criminal Reference Checks

• HR 25a - Communicable Diseases and Employment (Declaration FHR25)

• HR 25b - COVID-19 Vaccination: retired

• HR 26 - Accommodation

• HR 27 - Substance Abuse

• HR 28 - Disconnecting from Work

• HR 29 Electronic Monitoring 

Administration

• A 0 - Financial Management

• A 1 - Signing Officers

• A 2 - Financial Statements and Returns

• A 3 - Fundraising and Donations

• A 4 - Employee Compensation

• A 5 - Capital Purchases and/or engaging in services: re-located to Board Governance

• A 6 - Inventory Control

• A 7 - Expense Claims

• A 8 - Repair and Maintenance

• A 9 - Accounting Procedures

• A 10 - Annual Budget

• A 11 - Bank Accounts

• A 12 - Payment Processing

• A 13 - Cash and Debt Management

• A 14 - Insurance

Board Governance

• Board of Governance Policy Manual