Mascoma Valley Regional School District

Address: 547 US Route 4, Enfield, NH 03748

Phone: (603) 632-5563 Fax: (603) 632-4181

This page is here to help you with the most common issues. We will add to this page as we see trends or find answers to common issues. Please bookmark this page and return here to see if your issue resolution is here before filling out the HelpDesk form.

Click on the link related to your inquiry to see the FAQ

[Chromebook] [Laptop] [Desktop] [SmartBoard/Projector/ViewSonic]: for printing, click on the type of machine.

[G-Suite] : Gmail, Calendar, Drive, etc.

[Rediker (Gradebooks)] : Report issues related to the software. Account/password - click on "Account" instead.

[Website] : Report issue with MVRSD site

[Account]: Password forgotten/reset, new/withdrawing student, request to access licensed software, etc.

How To Clear Your Cache

(solves most problems)
  • For staff accounts, clear the cache

Frequently Asked Questions (FAQ)

Chromebook

Don't see your issue below, fill out a HelpDesk [link]

? BYPASS the "unlock and restore local data" error message

  • If you remember your old password, enter it.
  • If not, click "I can't remember my password" and then click "proceed anyway" .
  • The user will then be able to log on and access all cloud based resources, but they won't be able to access any data stored on the Chromebook.
  • If none of the above work, fill out a HelpDesk [link] and include the account holder's name, building, grade (if staff, just building)

? Cannot connect to WiFi

  • Restart the Chromebook.
  • If after restart it does not connect, fill out a HelpDesk [link] and you will be directed who to take it to to be re-enrolled.

? Printing from a Chromebook

  • Must be logged into your MVRSD account to view these instructions [link]

? Screen Zoomed in but won't Zoom out

  • Try restarting the machine
  • Try to hold "Shift" + "-" key at the same time
  • If the first step doesn't work, go to Settings>Advanced>Accessibility>Manage>Turn off "enable full screen magnifier"
  • If none of the above work, fill out a HelpDesk [link] and include the account holder's name, building, grade (if staff, just building)

?Screen Sideways or Upside Down

  1. Simply hit ctrl+shift+refresh.
  2. The refresh key is the one with the spinning arrow (top row).
  3. It'll rotate the screen 90 degrees.


Laptop

Don't see your issue below, fill out a HelpDesk [link]

? Cannot Connect to WiFi

  • Try restarting the machine.
  • Is the WiFi symbol orange (this is on the strip above your keyboard)? If YES, touch it to turn it green. If NO, restart your computer.
  • If the WiFi symbol is green and restarting did not connect you to the internet, does it work when plugged into an Ethernet cord (usually a blue cord) directly to the wall? Fill out a HelpDesk [link] form and tell us that you tried this step and whether it worked or not.

? Screen will not turn on

  • Try restarting the machine.
  • If there are no lights on the machine when you turn it on, plug the machine into the wall - wait 5 minutes - turn the laptop on again (the battery may have been low or can no longer be charged)
  • Plugging in doesn't work? Fill out a HelpDesk [link] form and tell us what steps you have taken and what happened right before it stopped working.

Desktop

Don't see your issue below, fill out a HelpDesk [link]

? Screen will not turn on

  • Try restarting the machine.
  • Is there a light on the power button of the monitor? If not, check that the power button is plugged into the wall and the connection on the monitor is not loose.
  • There is a light on the power button of the monitor but it is still dark? Wiggle the mouse, it might be asleep.
  • Not asleep and still dark? Check that the wire between the tower and the monitor did not become loose. This happens from time to time.
  • All of the above still not working? Fill out a HelpDesk [link] form and tell us what steps you have taken and what happened right before it stopped working.

SmartBoard/Projector/ViewSonic

Don't see your issue below, fill out a HelpDesk [link]


G-Suite

You can also use Google's Help Tool [link]Don't see your issue below, fill out a HelpDesk [link]

GMail

? Forgot Password

  • First step: visit this website [link] and follow the instructions
  • If this does not work, have a coworker fill out a HelpDesk [link] on your behalf

? Filter Emails

  • If you are receiving emails that you no longer want to receive, look at the bottom of the email for an "unsubscribe" button. Click on the link and follow the instructions to unsubscribe.
  • If the option to unsubscribe does not exist, then you can filter emails to delete when they are sent to you. Follow the instructions in this [link].
  • If this does not work, or you need further assistance, you can make a technology training appointment for 1:1 coaching [link]

Calendar

? Click on "Today" button but it goes to the wrong date

  • For staff accounts, clear the cache
  • For student accounts, fill out a HelpDesk request [link]

Rediker (Gradebooks)

Don't see your issue below, fill out a HelpDesk [link]


Website

Don't see your issue below, fill out a HelpDesk [link]


Account

Don't see your issue below, fill out a HelpDesk [link]

?Forgot Password (Gmail)

  • First step: visit this website [link] and follow the instructions
  • If this does not work, have a coworker fill out a HelpDesk [link] on your behalf
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