Information and Communication Technology Office

The Information and Communication Technology (ICT) Office is placed under the supervision of the Office of the Vice President for Administration and Finance. It shall provide the overall supervision, implementation, management and maintenance of the College information and communications processes for centralized and automated systems and process to improve offices workflow, communications and information dissemination. It shall be responsible for planning and implementing ICT infrastructures, web development and administration, and develop plans and projects for campus-wide ICT activities.

The ICT Office shall provide academic and technical assistance to all the conduct of ICT-related trainings and activities. It shall also maintain and monitor the College official website and social media platforms for information dissemination and data management.

Director for Information and Communication Technology (ICT) Office

The Director for ICT office shall be appointed/ designated by the President who have an extensive background knowledge in computer-related work, infrastructure design and ICT hardware connection. He/she should possess team leadership and can communicate effectively in the workplace environment. A designated teaching personnel shall have an equivalent nine (9) units quasi-teaching administrative duties. The ICT Director shall perform the following duties and responsibilities:

1. Manages all the College ICT related tasks such as installation, maintenance, management, appraisal procedure, and training to meet the needs of academic and administrative tasks;

2. Ensures the computer network is consistently available and operating effectively during College hours and employs the necessary back-up procedures;

3. Performs regular maintenance procedures and make use the necessary security measures are taken;

4. Manages communication, workstations, and servers of the College computer network;

5. Make sure all software is licenses and updated to meet the needs of the school;

6. Initiates constructive relationship with other agencies in communication and support for the operational systems;

7. Manages teachers, staff, and students email accounts, and campus and learning management systems;

8. Set up and manages the College network infrastructure, servers and workstations;

9. Provide advice on networking, purchasing and any relevant contractors to the College;

10. Provide new network and server solution to meet local and international needs including data protection and security;

11. Develop, implement and monitor College practices for data protection, internet use, email, security, and ICT resource management;

12. Provide assistance and advice to teachers, staff, and school with the use of Campus ICT system and LMS; and

13. Perform such other duties and functions that may be assigned by the President from time to time.

ICT Technical Support Staff/s

The ICT technical support staff shall be appointed/ designated by the President who should have a background knowledge in computer-related work and software development. He/she should be able to execute and mange IT related programs, information and communication applications and web administrations for the College. He/she shall perform a full-time duties as part of the non-teaching personnel to assist the ICT director to all the ICT-related programs and activities for the College.

1. Submission of roster of college personnel

• The requesting department must submit a list of personnel’s data with employee number.

2. Schedule of Bio-metric registration

• The ICT Head Tech will schedule the registration to avoid overlapping of ICT activities.

• After the schedule is plotted, the ICT Head will endorse the schedule to the requesting department.

• The requesting department will inform the personnel of their registration schedule.

3. Conduct bio-metric registration

• The technician will perform the bio-metric registration.

• After registration the technician will conduct short tutorial on how to log-in and log-out properly.

4. Submission of checklist of registered personnel

• • • The technician will submit a list of registered personnel to the requesting department.

1. Submission of completely fill out WOR Form

• The requesting personnel must fill out the WOR Form.

• The head of the requesting unit will sign the WOR Form. This is to ensure that the request is legitimately of the College and not a personal unit or use.

• A copy of the WOR Form will be given to the requester for their documentation.

• Submit the WOR Form.

2. Assessment/Evaluation of the customer’s request

• The ICT technician will conduct an evaluation/ assessment of the customer’s request.

• After the evaluation, the technician will endorse the WOR Form to the Head Technician.

3. Approval of the head technician

• • • The Head Technician will initially approve the request for the technical assistance.

4. Conduct repair, maintenance or assistance

• The technician will perform the technical support as requested by the customer.

5. Collection of WOR Form with customer’s satisfaction rating filled out

• The technician will collect the WOR Form duly accomplished by the requester.

1. Submission of list of desktop computer

• The requesting personnel must list down all desktop/laptop issued to their department.

• The head of the requesting unit will endorse the request by signing the form. This is to ensure that the hardware request is legitimately of the College and not a personal unit.

2. Assessment/Evaluation and schedule of the customer’s request

• The ICT Head will initially evaluate the customer’s request.

• After the evaluation, The ICT Head Tech will schedule the repair and maintenance to avoid overlapping of ICT activities.

3. Conduct repair and maintenance

• The technician will perform the repair and maintenance as requested by the customer.

4. Collection of customers’ filled out satisfaction rating.

• The technician will collect the customer’s satisfaction survey.

1. Submission of request letter.

• The request letter must be address to the ICT Head Technician together with hardware, quantity and date needed.

• Submit request letter to the ICT Department.

2. Approval of the ICT head technician

• The Head Technician will initially approve the request letter.

3. Release of Requested desktop/laptop

• The ICT staff will prepare and release all requested units.

4. Collection customer’s satisfaction rating filled out

• The technician will collect the customer’s satisfaction survey.

1. Download of MPC Website/Social Media Posting/ Updating Request Form

• The requesting office must fill out the MPC Website or Social Media Accounts Posting/Updating Request form that could be downloaded on the provided link.

• The Softcopy of the file/s to be posted/updated can be sent ahead in the MPC Website or Social Media Accounts posting e-mail webposting@mpc.edu.ph

• The form must be noted by the head of the requesting office.

2. Submit materials for posting

• • • The requesting office shall forward the form to the Office of the VP. For academic matters, VPAA. For admin matters, VPAF.

3. Assess/Evaluate the customer’s posting/updating request.

• The concerned VP will approve/disapprove/return the form to the requesting office.

• If revised, the form will be returned to the requesting office for revision.

• If disapproved, the request form will be returned back to the requesting office.

• If the form was approved, the request form will be forwarded to the ICT Office.

4. Conduct posting and/or updating

• The ICT Office will process the approved request within one (1) to two (2) working days.

• Once processed, the ICT Office will send a notification to the requestor via email.

5. Collect customer’s filled out satisfaction rating.

• The ICT Office will collect the duly filled out Customer’s Satisfaction Rating Sheet.