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Facilities Management (FM) - Sunway Campus
Facilities Management (FM) - Sunway Campus
Welcome to the new FM Helpdesk!
Our platform serves as a centralised end-user reporting system, harnessing the robust capabilities of ASANA.
Choose a picture from the options below to initiate a ticket for reporting an issue, requesting a service, or making an enquiry. Click the arrow to find more information about each category.
We're working closely with Segamat to develop a more personalised solution due to different operational needs, and we're hoping to launch it soon. In the meantime, continue to submit tickets to the Scout system as usual, and we'll keep you updated!
Category Options
Category Options
Barco Clickshare
Microphone
Projector
Speaker
TV
Others
Category Options
Category Options
Cooling Issues
Leaking
Scheduling
Others
Category Options
Category Options
Equipment Request
Portable Projector + Screen
Portable Handheld Microphone
PA System
Power Sockets
Air Cooler
Flip Chart Stand
Rostrum
Portable Blue Board
IBM Table
Round Table (10 seat capacity)
Round Table (8 seat capacity)
Cocktail Table
Banquet Chair
Plastic Chair
Portable Stage
Q-poles
Signage Stand
Additional Event Support (Standby)
Cleaning Services
Electrical PIC
Audio Visual PIC
Category Options
Category Options
Ad-hoc General Cleaning
Spot Carpet Cleaning
Upholstery Cleaning
Toilet Cleaning
Off Schedule Office Cleaning
Trash Bin Clearing
Sanitary Bin Clearing (female washroom)
Temporary Recycling Bin
Others
Category Options
Category Options
Mailing
Popbox Issues
Courier Services (Staff only)
Dispatch Services (Staff only)
Large Parcel Collection
Others
Stationary
General Stationery (Staff only)
Rubber Stamp (Staff only)
Bulk Printing (Staff only)
Name Card (Staff only)
Others
Category Options
Category Options
Depleted Dish-washing Soap
Depleted Hand Soap
Depleted Toilet Air Freshener
Depleted Toilet Paper
Pantry Supplies (Staff only)
Others
Note: Fridge/microwave/water filters are under Electricals & Electronics
Category Options
Category Options
Food & Beverage Services / Vending Machine
Food Safety Issue
General Feedback
Give a Compliment
Lodge a Complaint
Request Food Variety
Category Options
Category Options
Faulty Bulb
Faulty Equipment
Faulty Switch or Socket
Microwave
Power Trip
Refrigerator
Water Filter
Category Options
Category Options
Leaking
Clogged Sink
Clogged Toilet
Toilet Flush Issues
Water Supply
Others
Category Options
Category Options
Carpet
Ceiling
Cracks
Doors
Flooring
Leaking
Mould and Fungus
Repainting
Others
Category Options
Category Options
Ants
Bees
Cockroach
Flies
Lizard
Mosquitoes
Rodent
Snakes
Stray Cats
Stray Dogs
Wasps
Others
Category Options
Category Options
Faulty Cabinet Lock / Keys (Staff only)
Replacement Cabinet Lock/Lost Cabinet Keys (Staff only)
Faulty Door Lock / Keys (Room) (Staff only)
Request New Door Keys (Room) (Staff only)
Replacement Door Lock (Room) (Staff only)
Report Lost Door Keys (Room) (Staff only)
Others
Category Options
Category Options
Faulty Blinds
Faulty Furniture
Furniture Disposal
Others
Category Options
Category Options
Request for a signage related service
Inquire on a specific topic of interest
Submit a ticket related to permanent signages across campus. If set up of temporary signage is required, please use the Event Support form.
Category Options
Category Options
Bio-safety Cabinet
Fume Hood Cabinet
Laminar Flow Cabinet
Category Options
Category Options
Emergency Exit Sign / "Keluar" Sign
Expired Fire Extinguisher
Faulty Fire Alarm
Faulty Hose Reel
Faulty Smoke Detector
Leaking Sprinkler
Others
Category Options
Category Options
Cargo Lift
Disabled Lift
Escalators
Standard Lift
Others
Category Options
Category Options
Aesthetic Enhancement
Dried Leaf Collection
Plant Removal
Plant Replacement
Others
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