No logon server

No logon servers available

When you see the following message, "There are currently no logon servers available to service the logon request", it means that your computer is unable to log you into the network.

Before you begin

Please ensure that your computer is able to connect to the school network.

For Desktop / Laptop with Ethernet port:

Please ensure the Ethernet cable is plugged in and there are blinking lights to denote network activities.

For Laptop without Ethernet cable connected:

Please ensure that the WiFi antenna is not switched off mannually (amber light).
White/blue/no light indicating WiFi antenna is switched on.

If your WiFi function key shows an amber light, please turn on the WiFi by pressing the WiFi key or "Fn + WiFi" key. Wait for 15 - 30 seconds for the laptop to connect to the WiFi before you press "Ctrl + Alt + Del" again.

If still unsucessful

If you are still getting the same "No logon server" error message even though your computer has been connected via the ethernet cable or the WiFi, you may restart the computer with the ethernet cable connect.

Ensure that the USB to Ethernet adapter's LED light is blinking after the computer restarts. Then proceed with "Ctrl + Alt + Del" to login.

Get more help

You may approach the ICT Manager or the TA/DE with your USB to Ethernet adapter for help.

SSOE2 update

Under SSOE2 enhanced security setting, only the laptop owner will be able to get connected to the network with his/her IAMS login credential.
Users who are not the owner of the laptop may be able to login to the computer but may not have internet connection.

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