MFSS ICT Tips & Guides

IAMS Account Locked Out

Reference account is currently locked out

When you see the following message, "The referenced account is currently locked out and may not be logged on to.", it means that you have failed to login 5 consecutive times. Even though you may remember the correct credential later on, you will not be able to login since the account it locked out.

Before you begin

Please ensure that either you or the MIMS Local Admin have access to the internet.

Self-Reset solution

Use this solution if you know they security answers to your MIMS. You can access MIMS using your mobile phone.

IAMS Local Admin solution

Use this solution if you do not have access to any SSOE computer and the IAMS Local admin can access the IAMS portal.

Local Admin for MFSS:

Mr Fong Kah Chun, IT Manager
Mdm Tan Gie Chun, Admin Manager

Self-reset Solution

1.Visit https://mims.moe.gov.sg

2. Click on "Forget Password?"

3. Enter your MIMS Login ID and you will be prompted with the Challenge Questions you have set earlier.

IAMS Local Admin Solution

The following instruction is for the School Local Administrator to follow:

Visit https://portal.mims.moe.gov.sg/
Log in with your CES email address as your user ID.
Type in your current IAMS password as your password.
Click "Sign in".

5. Click on "Application" > "[LA] Reset Password for Staff"

6. Search for the user using the 🔎 button.

7. Ensure the new password meets the necessary criteria.

Type in your temporary and new password.
Click "Ok" to proceed.

Get more help

You may approach the ICT Manager or Admin Manager for help.

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