UTC Library IT

Introduction

Beginning Summer 2018, UTC Library IT is in the slow process of revamping its internal and shared documentation. Additional links will be added as more gets written or rewritten. Content within existing links is undergoing revision. If anything is missing or if you have recommendations for useful links, please email libtech@utc.edu.

Administrative

General

• Department Overview

• Meeting Minutes

• Annual Goals

• Annual Reports

• Routine Responsibilities

Projects

• Website Architecture Project (2018-2019)

Policies

• BOB Inventory and Check Out (in process)

• Faculty and Staff Technology Purchases (in process)

Standards and Guidelines

• Web Content Maintenance

  • LibGuides (Best Practices, Training, Subject Assignments/Liaisons)

  • Qualtrics

    • Login Information

    • Form Documentation

    • Best Practices: Public facing forms must be created through the UTC Library Qualtrics account.  Please contact the Web Services Librarian for all public facing forms.

Audits and Testing

• Alma/Primo Release Testing

• Canon Printer Incident and Test Log

• Power Outage Checklist

Infrastructure

General

• IT Inventory

• O365 Distribution Groups, MS Teams, Email Accounts, Forms and Surveys

• Comprehensive List of Library Bookmarks

Hardware and Software

• Computers and Software (Fall 2019)

• Building Technology

• Room Technology

• Code Repository

• Server Audit

• System Security Plans

How-To and Troubleshooting

General

• Report an IT Issue

• Systems Status

How-To

• Add SharePoint Calendars in Outlook

• Forward Email from MocsMail to O365

• Help Guest Patrons with Wireless Access

• Use Microsoft Remote Desktop

• VoIP IX Workplace Guides

Troubleshooting

• Supporting Podiums Without Extron Panels