In order to attain this objective, it is very important for modern corporations to adhere the regulatory standards that determine quality and provide your business with the scalableness against competitors. Here follows the main factors, explaining the reason why quality management is becoming crucial in this highly competitive market:

• It is important to ensure that all products satisfy the quality parameter before they are delivered. In case of any flaw or missing out on customers’ requirement before the delivery should be attended on an urgent basis. This is one of the most primary steps for quality management.
• Planning and organizing the functions that are directly or indirectly responsible for standardization of product quality are very important. Unless you convince your customers that quality of your products is persistently maintained, it is almost impossible to stand up to the competition.
• It is a matter of extreme importance that you are ready with a reliable source, capable of delivering quality human resource. There are several situations that may stop trained experts, already employed in your organization, from working. Professionals, who will replace them, should be equally knowledgeable; else, the fall of quality in output is guaranteed. At the same time, to make over the falling standard a greater deal of resources, in terms of money and time, will also be wasted.
• As an employer, you need to make sure that your employees understand the importance of complying with safety measures, regulations at the production site, maintenance and documentation. Organizing training sessions for new hires is greatly helpful in addressing the challenge. The scope of your quality management planning should include this aspect as well.
• Quality management is an expansive domain and its effectiveness may diminish unless the entire domain is managed in a systematic manner. In order to ensure the best management of the vast curriculum, it is important to implement a globally recognized quality management framework.
• Opting for a recognized method of quality management not only helps an organization with brand building but also provides potential stakeholders with the confidence over the organization’s capacity in terms of risk management, simplifying the associative complications during any critical situation.

The effective implementation of an established Quality Management System adds special advantage to organizations in terms of identifying and managing organizational risks only to make sure that:

• An organization remains focused upon delivering products and services as per customers’ requirement
• Customer satisfaction is provided with significant importance and in turn it brings customers’ loyalty
• The organization has successfully attained its business objectives
• The risks, involved in the business venture for the organization, are identified and managed accordingly
• The organization learns to focus more on R&D, so that the overall service providing system improves remarkably
• The organization finds a better way to manage the resources
• The market value that the company enjoys not only contributes to the organization’s brand image but also delivers the quality value to partnering sources as well

The risks of reluctance to opt for a Quality Management System may include but are not limited to:

• Reduction in the product quality standard or service
• Difficulty in identifying the trends of customer requirement
• Difficulty in satisfying customers’ , legal, industrial and regulatory requirements
• Identifying the possible ways in which a product may affect the environment or the society
• Quality of the product or service is compromised by suppliers
• Missing out on customer data and property
• The problems with pricing and branding that may push an organization behind its competitors

Clearly, no matter how versatile is your focus in terms of inducing business improvement, efficiency, risk management and customer satisfaction in an organizational context, quality assurance and management is essential to bring significant improvement in each of these domains.

[back to ISO 9001 QMS Articles ]