M Lhuillier's official mobile application allows users to send and receive money, buy loads, pay bills, and more using a smartphone. Send money from ML Wallet to another ML Wallet account for FREE. (Wallet to Wallet)

Yes, ML Wallet is available on both iOS and Android platforms. 

The system requirements for using ML Wallet vary depending on your device and operating system. Generally, you need a device running iOS 11 or Android 5.0 and above, with an internet connection. 

To register for an ML Wallet account, download the ML Wallet app from the App Store or Google Play Store. Once downloaded, open the app and follow the on-screen instructions to create an account. You must provide your mobile number, email address, and a valid ID. 

Yes. Click the hamburger at the upper right side then click "Support". Fill up the form in "Trouble Signing In" and then click the "Change Account Details/ Personal Information" under "Nature of your Request".

Option 2: You can visit the nearest branch of M Lhuillier to update your KYC or personal information.

Note: Don't forget to bring a valid ID. 

Check your registered number if it is correct. If correct and still aren't able to receive an OTP, check your location if it has a good and reliable signal.

If the issue persists, restart your phone.

1. Go to settings located in the upper right corner. 

2. Click "ML Change Pin". 

3. Enter your current ML PIN.

4. Enter your new ML PIN.

5. Re-Enter your new ML PIN.

6. A prompt message "ML PIN Successfully Changed" pops out.

Through ML Wallet, users can perform various services such as Cash In, Send/Transfer Money, Cashout/Withdraw, Pay Bills, Buy eLoad, Shop Items, ML Loan, Use QR, and Top Up Games.

Yes. ML Wallet uses various security measures such as two-factor authentication, encryption, and biometric authentication to ensure the security of users' transactions and personal information. 

The fees associated with using ML Wallet vary depending on the transaction type and amount. You can check the app for the current fee schedule. 

Yes. Users can link multiple bank accounts to their ML Wallet.

There are several ways to add money to your ML Wallet account, such as Cash In, fund transfer (wallet to wallet), or over-the-counter deposit.

Login ML Wallet App and follow the steps below:

Step 1: Select "Send/Transfer" menu

Step 2: Select "To a Wallet user"

Step 3: Input recipient's mobile number

Step 4: Input amount you are about to send

Yes, by clicking the "Send Transfer" menu in the dashboard then select the "To any ML Branch" and input the necessary information.

Note: Make sure the name matches the ID that the receiver will present.

To pay your bills, click the "Pay Bills" menu select biller and enter the necessary information, and confirm the payment.

You can simply go to app and before you sign in you can see in the lower right side then click the "Branch Locator". 

Please visit the nearest branch of M Lhuillier so that our FLA will assist your concern or contact our Helpdesk support immediately to have your account suspended and prevent unauthorized transactions.

No, ML Wallet does not currently offer ATM withdrawal services. 

No, ML Wallet is currently only available for use in the Philippines. 

You can chance your ML Wallet account by simply go to "Dashboard" then click "Do you have another account" under the balance latly fill up the necessary informations in ML Wallet Add Account Facility. 

It depends if what is your Tier Level, the maximum tier balance are as follows:

Buyer - Php 20,000.00

Semi Verified - Php 50,000.00

Fully Verified - Php 200,000.00 

You can cash out at any ML Branches and any Banks.

You can deposit at any bank available of ML Wallet option and you can Withdraw also using any Bank available in Bank List.

There's no expiration date as long as there's a transaction record even if its a has no balance within a year, your wallet is good as new. 

You can retreive your password by click the "Trouble Signing In" and fill up the necessary information the submit. 

You can see your transaction record at the lower part of the dashboard. 

Yes, you can apply simply go to ML Loans you can explore, manage, apply online and pay loans using ML Wallet.

Yes, you can purchase from ML Shop and Pay Bills.

ML Wallet fees vary depending on the type of transaction and the payment method used. You can find a detailed list of fees on the ML Wallet app or website. 

If you encounter any issues with your ML Wallet account, such as transactions not going through or errors in your account balance, contact ML Wallet customer support immediately. They will assist you in resolving the issue as quickly as possible. 

To update your personal information in your ML Wallet account, go to the "Settings" section of the app and select "Personal Information." You can change your name, email address, mobile number, and other details.

Option 2: You can visit the nearest branch of M Lhuillier to update your KYC or personal information.

Note: Don't forget to bring a valid ID. 

Transaction processing times in ML Wallet vary depending on the payment method and the recipient's bank or payment gateway. However, most transactions are processed within a few minutes. 

The ML Wallet QR feature allows you to generate a QR code that can be scanned by other users to receive payments. To use the QR feature, go to the "QR" section of the app and generate a code. You can then share the code with others to receive payments. 

Yes, you can link your ML Wallet account to multiple devices. Simply log in to the app on each device using your registered mobile number or email address and password. 

To deactivate your ML Wallet account, contact ML Wallet customer support and request for account deactivation. 

Note: Deactivating your account will permanently delete all your account information and transaction history. 

Yes, you can use ML Wallet to pay for online gaming purchases at participating merchants. Simply select ML Wallet and select the "Top Up Games".

If you would like to request a refund for a transaction made using ML Wallet, you can contact ML Wallet customer support through the app or website. They will assist you in processing the refund and ensuring that your account is secure. Note that refund policies may vary depending on the merchant or service provider, so it's important to review the terms and conditions of each transaction before making a purchase or payment using ML Wallet. 

Version 11.0. 69 (android)

Version 11.0. 69 (iOS) 

• Immediately call ML Customer Care for temporary deactivation of your account. See contact details.

You can contact ML Wallet customer support through the app by going to the "Help & Support" option, or by calling their hotline and email.

Telephone Numbers: (032) 411-8898 | (032) 380-3098

Email Address: tg.helpdesk@mlhuillier.com

Please contact the following Customer Care Hotlines:

Toll Free Number : 1-800-105-723-252

Telephone Numbers: (032) 348-9400 | (02) 8898-1888

Mobile Numbers: 

• SMART +63 947-999-0337 | +63 947-999-2721 | +63 947-999-0522

• GLOBE +63 917-871-2973

Email Address: customercare@mlhuillier.com