ML EXPRESS
Embedded Files
How do I register as ML Express Agent?
Filename: MLX Wallet Application.apk
Description: MLX Wallet is a mobile application used by our ML Express Agents that will process Sendout, Payout / Cashout, PayBills and Eload Transactions
Prerequisites:
1. Installed ML Express System version 10.0
2. Android mobile phone/tablet
3. High Internet speed
4. Whitelisted as ML Express Agent
A. Download the MLX Wallet Application
1. Open the MLX Wallet app link:
2. Click and download the MLX Wallet Application apk file.
3. Open the MLX Wallet Application apk file.
B. Install the MLX Wallet Application
1. Click "install" to successfully install the MLX Wallet Mobile Application.
Note:
If the installation is successful:
MLX Wallet message will appear "App installed".
If the installation is unsuccessful:
Please contact ML Express Support or TG - Helpdesk.
2. Please contact ML Express Support for the ML Express Partner Account Registration:
Email: mlx.support@mlhuillier.com
Smart: 09479999514 / 09479999693 / 09479992266
Globe: 09178215045
ML Express App Installation Procedure
Filename: ML Express v2.3.8.apk
Description: ML Express System is a web based remittance system that will process Sendout, Payout, Billspayment, and Eload Transactions
Application Type: Web Service
Prerequisites:
1. Installed ML Express System version 2.3.8
2. Android Version 6.0 and above
3. High Internet speed
A. Download the ML Express v2.3.8 Application
1. Open the ML Express v2.3.8 app link:
2. Click and download the ML Express v2.3.8 apk file
3. Open the ML Express v2.3.8 downloaded apk file
B. Install the ML Express v2.3.8 Application
1. Click "install" to successfully install the ML Express Application.
Note:
If the installation is successful:
ML Express Application Portal will display
If the installation is unsuccessful:
Refer to ML Express Installation Troubleshooting Guide
ML Express App Installation Troubleshooting Guide
Error: App not installed / Unfortunately, ML Express has stopped.
Solution: Check the internet connection and application settings
1. Go to "Settings"
2. Follow the steps below:
a. Apps & Notification
b. See All Apps / ML Express
c. Storage & cache
e. Clear cache / Uninstall the existing ML Express App
f. Reinstall the ML Express Application:
Refer to "ML Express App Installation Procedure"
If installation remains to be unsuccessful, please contact ML Express Support or TG - Helpdesk.
What do I do if I cannot access the ML Express Application using my new device?
1. Make sure your username and password are correct.
2. Check your registered device ID if it needs to be updated. For assistance, please contact the following ML Express Support hotlines:
Email: mlx.support@mlhuillier.com
Smart: 09479999514 / 09479999693 / 09479992266
Globe: 09178215045
How do I unlock my ML Express account if the login attempt is exceeded?
1. Immediately call ML Express and TG Helpdesk for the activation of your account.
What can I do with my ML Express App?
With the ML Express App, you can perform the following services:
1. Sendout:
- Is a simple way of sending money via the ML Express App to your family and friends anywhere.
2. Payout:
- You can conveniently receive money from your nearby ML Express branch of the following transactions:
a. MLW Transactions
b. MLKP Transactions
c. KPN Transactions
d. MLG Transactions
e. Partners Transactions
3. Billspayment:
- Quickly pay your bills to over 300 partners nationwide from a number of categories including Utilities, Medical, Telecoms and Travel / Amusement
4. Eload:
- Buy or send load for the following networks:
a. Smart
b. Sun Cellular
c. Globe
d. DITO
e. Smart & TNT
f. Load Central
ML Express App Printing of Receipt Troubleshooting Guide
Error: ML Express has stopped
Solution: Check internet connection and application settings
A. Network & Internet
1. Go to "Settings"
2. Select the "Network & Internet"
3. Check if you are connected with the correct WIFI connection:
If the WIFI connection is connected properly:
a. Check wifi speedtest:
- Search "Speedtest" in Google
- Click the "Run Speed Test"
If the WIFI connection is not working properly:
a. Try to connect with your mobile data network
B. Apps & Notification
1. If WIFI connection is working properly but printing of receipt is still not working:
a. Go to "Settings"
b. Select the "Apps & Notification"
c. See All Apps / ML Express
d. Storage & cache
e. Clear cache / Uninstall the existing ML Express App
f. Reinstall the ML Express Application:
Refer to "ML Express App Installation Procedure"
Error: Cannot open this file
Solution: Check printer settings and PDF file reader
A. Printer Settings
1. Check if you are connected with your printer
If yes, check if you have a PDF reader
Follow the steps in: B: PDF file reader
If no, follow the steps below:
a. Click "All printers"
b. Click "Add printer"
c. Allow the Wi-Fi Direct printing
d. Click the "Find Wi-Fi Direct printers
e. Choose and connect with the correct printer
B. PDF file reader
1. Install PDF reader in Google Playstore
2. Allow PDF reader terms and conditions
3. Check and try to print the receipt again.
If printing of receipt remains to be unsuccessful, please contact ML Express Support or TG - Helpdesk.
What do I do to change my password?
To change your password:
1. Click the "Settings" icon on the upper right beside the "Hello, username".
2. Provide and update the following details:
a. Current Password
b. New Password
c. Confirm Password
3. To successfully change your password, click the "Change Password" button.
How do I install and download MLX Wallet Application?
a. Filename: MLX Wallet Application.apk
Description: MLX Wallet is a mobile application used by our ML Express Agents that will process Sendout, Payout / Cashout, PayBills and Eload Transactions
Prerequisites:
Installed ML Express System version 10.0
Android mobile phone / tablet
High Internet speed
Whitelisted as ML Express Agent
A. Download the MLX Wallet Application
Open the MLX Wallet app link:
Click and download the MLX Wallet Application apk file
Open the MLX Wallet Application apk file
\\10.0.10.56\sd\Aizel\FAQ's\ML Express
B. Install the MLX Wallet Application
Click "install" to successfully install the MLX Wallet Mobile Application.
Note:
If the installation is successful:
MLX Wallet message will appear "App installed".
If the installation is unsuccessful:
Please contact ML Express Support or TG - Helpdesk.
\\10.0.10.56\sd\Aizel\FAQ's\ML Express
Please contact ML Express Support for the ML Express Partner Account Registration:
Email: mlx.support@mlhuillier.com
Smart: 09479999514 / 09479999693 / 09479992266
Globe: 09178215045
Read more
How do I unlock my ML Express account if the login attempt is exceeded?
Error: ML Express has stopped
Solution: Check internet connection and application settings
A. Network & Internet
- Go to "Settings"
- Select the "Network & Internet"
- Check if you are connected with the correct WIFI connection:
- If the WIFI connection is connected properly:
- Check wifi speed test:
- Search "Speedtest" in Google
- Click the "Run Speed Test"
If the WIFI connection is not working properly:
Try to connect with your mobile data network
- \\10.0.10.56\sd\Aizel\FAQ's\ML Express
B. Apps & Notification
If WIFI connection is working properly but printing of receipt is still not working:
- Go to "Settings"
- Select the "Apps & Notification"
- See All Apps / ML Express
- Storage & cache
- Clear cache / Uninstall the existing ML Express App
- Reinstall the ML Express Application:
- Refer to "ML Express App Installation Procedure"
\\10.0.10.56\sd\Aizel\FAQ's\ML Express
Can I access ML Express Application without an ML Wallet account?
No, in order to be an ML Express Agent, you have to register as an ML Wallet user.
Read more
When logging in, how many tries are allowed before my account gets blocked?
Your account will be blocked if more than 3 consecutive times
Read more
Does my device allow me to access other accounts?
Yes, as long as the device ID of the account you used to access matches the registered Device ID.
Read more
Where can I find my Device ID?
You can find your Device ID when you access the ML Express Application at the lower right corner
Read more
What do I do if I encounter an "Incorrect Device ID"?
To update your Device ID, call ML Express and TG Helpdesk right away.
Read more
What do I do if I forget my password?
Immediately call ML Express and TG Helpdesk to reset your password
Read more
Where can I make a deposit into my account?
You must visit the nearest MLhuillier branch in order to top up your ML Express and ML Wallet account balance.
Read more
What will I do if my Eload transaction was not loaded on my account but was successfully processed in the system?
For assistance, please contact the following ML Express Support hotlines:
Email: mlx.support@mlhuillier.com
Smart: 09479999514 / 09479999693 / 09479992266
Globe: 09178215045
Read more
Is there any limit in sending money per day?
Yes, transaction limit per day will depends on your ML Wallet account status
Read more
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