5 Key Benefits of the REFLEKT Remote
Lack of skilled workers, unexpected downtime, complex machinery, fast-paced innovation - the struggles are the same across industries.
Remote Collaboration with Augmented Reality (AR) tackles these challenges across automotive, manufacturing, industrial, energy, medical and chemical verticals.
You can now easily explore the full potential of AR-powered Remote Support for your business in just two weeks - with the free trial of RE'FLEKT Remote. It has never been easier to explore the full potential of Remote Support with AR.
1. Full Feature Access: Explore AR-based Remote Collaboration
Our free trial is nothing less and nothing more than the full REFLEKT Remote application. During your 14-day trial period you have access to the entire feature set of REFLEKT Remote. You can test it on Android, iOS or Windows devices as well as smart glasses wherever you like.
Once set up, your technicians can contact the dedicated expert via live video call and benefit from “see-what-I-see" technical support as the expert can provide guidance in the same way as on site. Both can place AR annotations directly where they are needed by drawing augmented instructions in context onto the real object. Plus, there are many more features to explore.
2. Maximum outcome: Challenge the feasibility of your use case
During the trial period you can test in your specific use case how expert advice available on demand empowers your technicians to solve issues faster and with less errors. REFLEKT Remote can be tested on site, in the field or wherever your technicians need instant access to expert advice. An example from the automotive sector is Hella Gutmann Solutions using REFLEKT Remote in their service centers to support mechanics during the maintenance of modern vehicle electronics. In a scenario like this you can set up your service center experts as well as the technicians in the workshop with REFLEKT Remote and let them test it for their communication.
3. Low Barriers to Entry: Start testing on Day 1 of your REFLEKT Remote
At Mirari we are reducing the hurdles of starting your trial period to a minimum. For the REFLEKT Remote trial we don’t need your credit card or any other billing details. To get you started we simply need you to...
Provide us with your name and company email address
Download the app from the app store
Check out our tutorials and resources
4. No obligation: Choose yourself what's next after your trial
With the REFLEKT Remote trial you are not signing up for anything. We give you two weeks to test our solution and you can then decide where to go from there. As we are not taking any payment details from you there is no automatic extension of your trial. Plus, if you change your mind even before the trial ends, just let us know.
5. Expert advice: Talk to the RE’FLEKT and MIRARI to get the most out of your trial
Whether you are using AR-based Remote Support for the first time or have gained experience with other tools in the past, our team is happy to support you and get you on the right track for your trial. We can help you choose the right use case, define goals and give advice on how to brief your team before getting started. In addition, we will answer all your questions around REFLEKT Remote once you’re testing it in your chosen use case.
In a nutshell, choosing the REFLEKT Remote trial gives you the opportunity to test a leading Remote Collaboration tool and benefit from access to the full feature set in your chosen use case with no obligation. Once set up you can start testing straight away. The MIRARI team will provide the support and advice you need throughout your trial and beyond.
ACCOUNT MANAGEMENT WITH ROLE PERMISSIONS
Each user has their own account with personalised login, user profile and permissions limited to their role e.g. technician, expert, hotlines.
Our unique tracking technology ensures when switching from REFLEKT Remote calls to REFLEKT ONE applications, digital augmentations cleanly stick to live objects exactly where the information needs to be displayed – even when moving.
Built-in analytics allow REFLEKT REMOTE owners to access incident and user analytics.
AUTO BANDWIDTH DETECTION
Smart bandwidth technology automatically adjusts quality during calls to stabilize audio or video communication when on the move or in areas with dynamic bandwidth traffic.
CROSS PLATFORM SUPPORT
REFLEKT REMOTE is available for use across major mobile, tablet and desktops operating on iOS, Android and Windows (UWP) as well as selected AR Glasses.
MULTI LANGUAGE SUPPORT
REFLEKT REMOTE supports international operations with Multi Language Support – allowing technicians and experts across the world to work collaboratively in their native or chosen language.
REFLEKT REMOTE fulfils data protection requirements to ensure that all data is kept under lock and key.
WHITE LABEL SOLUTION
Launch REFLEKT REMOTE into your operations with your own corporate identity. Easily brand your application with your unique logo and colours.
PLATFORM AS A SERVICE
REFLEKT REMOTE is available as a cloud based server solution.
ONLINE-OFFLINE STATUS INDICATORS
Display user availability with indicators and personalised away messages.
EASY FILE TRANSFER
Easily send and receive files within individual or group chat. Supports all common file formats including excel, word, pdf, videos, screenshots and more.
PERSONALISED CONTACT LISTS
Pre-assign your inhouse experts to a specific group of technicians via the admin portal. Pre-assigned experts are displayed in a technicians contact list and can be approached directly with an incident.
Technicians and experts can draw and write directly onto real-world objects during video calls with annotations and pointers. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.
Audio calls for individual and group calls.
AR VIDEO CALLS
Individual and group video calls with Augmented Reality.
Can’t find what you are looking for? Share screen with Experts to guide you through online documentation and purchases.
INDIVIDUAL & GROUP CHAT
Built in individual and group chat for text communications with file sharing feature. Designed for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.
Overview of all open, in progress and closed incidents. Filter function simplifies the search for issues, support cases etc.
Before opening a new incident – check the Incident Memory to see the complete item history or search for similar incidents already reported and solved by other technicians.
For times out of office or when other expert skillsets are need – Incident Forwarding allows experts to ensure all incidents are always in the hands of the right expert.