I am an experienced Business Analyst and Product Owner with a proven track record of success delivering results using both Agile and Waterfall project management methodologies. Currently, I manage the daily operations of a growing team of Business Analysts and UI/UX resources, including personnel management, resource scheduling, and prioritization. I have led significant project initiatives that improve customer experience as well as internal efficiencies. As a Business Analyst, I facilitate discovery with multiple departments to gather business requirements and translate them into functional specifications, process flows, and design mock-ups. As a Product Owner, I have worked with Marketing teams and Customer Relations Managers to leverage data from A/B testing, market studies, and user surveys to ensure our product meets customer needs as well as set a roadmap for future product enhancements and rollouts.