MARA Code of conduct

The Code of Conduct for registered migration agents is set out in legislation to regulate the conduct of registered migration agents. It prescribes your obligations towards your clients.

Provision for a Code of Conduct for migration agents is set out in Section 314 of the Migration Act 1958 and is prescribed in Schedule 2, Regulation 8 of the Migration Agents Regulations 1998.

Code of Conduct for registered migration agents (419KB PDF)

Migration agents and the Code of Conduct

The Code of Conduct ensures that your registered migration agent will:

  • be honest with you about your chances of securing a visa;
  • keep you informed about the progress of your application and any changes that may affect it;
  • be contactable during business hours and tell you if they change their contact details;
  • act within the law, your best interests and protect your privacy;
  • declare any interest they have that may affect your application and not act for you if there is a conflict;
  • provide you with a written agreement — before starting work — of the services to be provided, the estimated fees and other costs;
  • charge a reasonable fee and, if you pay in advance, keep this in a separate bank account;
  • provide you with an invoice listing the actual services completed and the amount payable;
  • provide timely and correct advice and tell you in writing about the result of your application as soon as possible.

The Code of Conduct can be accessed by visiting the web link below

https://www.mara.gov.au/becoming-an-agent/professional-standards-and-obligations/code-of-conduct/