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Track and Monitor Remote Worker's Devices, WebEx, Zoom and Teams Meetings

  1. Track End User Status and Adherence without Contact Center Licenses.

2. Communicating: Are internal teams communicating effectively?

3. Productivity and Attentiveness Tracking

4. Alerts (Zoom Bombing, Symptomatic Person, Resident Not Responding)

5. Toll-Fraud, Employee Phone Abuse and Unusual Activity

6. Centralized Call & Meeting Reporting for Remote & On-Site Workers

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QLive enables hospitals and providers to:

1. Utilize Cisco’s native queuing functionality without sacrificing monitoring and reporting analytics.

2. Help maintain SLAs by offloading overflow calls to non-traditional agents

3. Quickly meet lead times of 24 hours to "Go Live"

4. Complement Contact Center solutions for efficient scaling

5. Monitor hunt pilot and native queue KPI alert notifications

6. Audit TeleHealth meeting analytics for billing and scheduling

CDR, Meetings, and Call Center Dashboards

1. Consolidated Reporting for Cloud & Premise UC Solutions

2. Call and Meeting Audit Reporting

3. Flexible Report Subscriptions Schedules

4. 911 & Fraud Notifications

5. Concurrent Calls and Forecasting

6. Unlimited Hierarchy Levels and Organizations

7. Unlimited Web-User

8. Ease of Use

Comply with Kari's Law

Have you recently updated, upgraded or purchased a new phone system? Make sure you're compliant with the On-Site Notification requirements of Kari's Law before there is an incident.