Essentials for Exceptional Customer Service

Mebbies are in a class of our own with our commitment to providing the exceptional customer experience within the multifamily industry.

As MEBBIES, We:

• Start each day dressed in clean pressed uniforms with our nametags on.

• Daily Huddle to prepare for our day.

• Stand up and greet everyone who enters our office regardless of who it is.

• Answer the phone with a smile and a positive attitude.

• Record all traffic into Yardi or CRM. This includes all walk-in, phone and email traffic.

• Check and respond to all emails within a 2 hour time frame during business hours.

• Follow up with our prospective residents timely and in a way that they know we heard what is important to them. (3 Times Minimum)

• Follow up with all resident calls and vendor calls within 24 hours during business hours.

• Score 85% or higher on our shop reports.

• Are genuinely happy and respectful when interacting with prospects, residents, clients and team members. We take every opportunity to create a “wow” moment for them.

• Score a minimum 4 Stars on Apt Ratings, Google, and Yelp.

• Complete our service requests within 24 hours unless parts are on order.

• Take a difficult situation and look at ways to change it to make it the best outcome for everyone involved.

• Provide unquestionable standards of cleanliness on every move-in.

• Create the perfect move-in experience for new residents.

• Create the perfect renewal experience for our residents.

• Exemplify our purpose and core values in everything we do.

Our Purpose: To enrich the lives of our clients, residents, and team members by creating value.

Our Core Values: Humility, Loyalty, Knowledgeability, Tenacity, & Team-First Mindset

Our Strategies for Success: Service, Innovation, Love!