If your time and date is wrong, your laptop will not be able to connect to MISD Wi-Fi

Please use the following steps to resolve the time and date issue:

• Connect to any Wi-Fi network that isn't MISD Wi-Fi

• Open Self Service

• Under the Self Repair category on the left, install the "Set Time and Date" tool

Zoom is already installed on your computer. Please use the following steps to launch the meeting.

Please see attached document to assist with launching a Zoom meeting.

Allowing Microphone and Camera

Zoom requires access to both the camera and microphone built in to your laptop. If you are experiencing trouble and you have already verified that you are not muted, please go to Self Service and run the "Reset Microphone and Camera Settings" tool. It can be found here in the "Self Repair" section on the left sidebar.

Also, watch this video to guarantee your System Preferences are allowing both the camera and microphone.

Restarting your laptop will fix most audio/camera issues.

When you are issued a laptop from McKinney ISD, your parent or guardian has to sign an agreement stating that you will take responsibility of that device until the next time the district "refreshes" the device.

Q. What is a laptop incident?

A. An incident occurs when something happens to the device outside of normal usage and prevents the device from working properly.

Q. What counts as an incident?

A. Cracked screens, liquid damage, missing or broken keys, bent enclosures from heavy force, a cracked trackpad, missing/broken charging cables and adapters or anything else that would not normally happen to the computer during normal usage.

Q. What happens if I have an incident?

A. Elementary/Middle Schools: If possible, submit a help request here and visit your campus MRS/LMS. They will provide a loaner computer until your original computer is fixed. Please provide as much detail as possible when submitting the help request.

A. High Schools: If possible, submit a help request here and visit the 1:1 Tech Office at your campus for support. They will assess the damage and will provide a loaner computer if needed until your original is fixed. Please provide as much detail as possible when submitting the help request.

Q. What are the fees?

A. McKinney ISD has a system that will assign fees to a student as they acquire incidents. A first-time incident fee is waived and does not require payment. Any reported incidents following the first will be $125 each.

Q. Where do I pay my fine?

A. Once a fee has been assigned from the help request, you or your guardian will need to pay for it online by going to HAC or by going in person to your campus Bookkeeper. Please be aware that paying online via HAC is the preferred method during the COVID pandemic.

Q. How do I connect my iPad to Wi-Fi at home?

1. On the Home screen, go to Settings.

2. Choose “Wi-Fi” from the list on the left.

3. Choose your home network. If you are unsure of the name of your network, check the side of your router.

4. Enter your network password, which can also be found on the side of your router unless it has been changed.

5. Once you enter the password correctly, you will see a blue checkmark next to your network. You are now connected to the internet.

If you continue to have trouble, please contact your internet provider.

Q. How do I login to SSO on my iPad?

1. At the Home screen, click the SSO icon at the bottom of the screen.

2. Once the page is open, enter your student ID starting with “s” and password, then click “Go”.

SeeSaw is a web-based virtual learning application for K-2nd grade students.

Allowing Microphone and Camera

SeeSaw requires access to both the camera and microphone built in to your laptop. If you are experiencing trouble and you have already verified that you are not muted, please go to Self Service and run the "Reset Microphone and Camera Settings" tool. It can be found here in the "Self Repair" section on the left sidebar.

Also, watch this video to guarantee your System Preferences are allowing both the camera and microphone.

Lastly, if you are still experiencing trouble after following the above steps, please check your Chrome settings.

As a general guideline, be sure to access Canvas through SSO.

Make sure you are using Chrome as your default browser and you are logged into Google Chrome with your student MISD email.

Go to SSO and log in. First go to the Google Drive application and make sure your account is activated there.

If necessary, go through steps to authorize Google account in SSO (I’m assuming the teacher sent out the instructions for this.) If you’re properly logged into Chrome and SSO, you should only have to click Authorize in Canvas, not manually put in student email. SSO does that for you.

If none of the above steps fix it, go back to your teacher and ask him/her to check the permission settings on the google doc that was shared. If the teacher didn’t share correctly, students won’t be able to see it.

Please use the following examples if you are having trouble logging into your computer.

Q. What if I don’t know my student ID number?

A. Contact the registrar at your home campus.

Q. What if I don’t know my password or the one given isn’t working?

A. Students: Contact the campus directly.

A. Parents: Go to https://sso.mckinneyisd.net/ and click the "Need Help?" button to change your password.

Q. What if I know my username and password but it still will not log me in?

A. Make sure you are putting a “s” before the student ID.

Q. I’m a parent and I don’t know my HAC login information. What should I do?

A. Make sure you have claimed your guardian account. If you've done that, click the "Need help?" button on the SSO then click the corresponding forgot username/password link. Fill in the requested information. If you need further help, contact the Campus Registrar.

Please use the following examples if you are experiencing any hardware or software issues.

Q. Where can I find Self Service to install McKinney ISD approved software?

A. Go to Finder (the blue and white face in the dock), go to "Applications" on the left hand sidebar, find Self Service in the list and double-click to open.

A. You can also find it in "Launchpad", which is the silver rocket ship on the dock. Self Service is usually on the second page. Swipe left or right with two fingers on the trackpad to navigate between pages.

A. Lastly, you can use the magnifying glass in the top right of your screen. When you click this, "Spotlight Search" comes up in the middle of your screen. Type in "Self Service" and press "Return" on your keyboard.

Q. What should I do if my laptop is physically broken or accidentally damaged?

A. Submit a new ticket using the Student HelpDesk site. You will log in with your student ID number (s######) and password. When describing the problem under the "Issue" section, please be as descriptive as possible.

Q. How do I fix the Time/Date on my laptop?

A. Connect to WiFi, Go to Finder, Applications, Self Service, Self Repair and click Install on “Set Date and Time”.

Q. What should I do if proxy box did not pop up when launching Chrome or Safari?

A. Connect to Wi-Fi, Go to Finder, Applications, Self Service, Self Repair and click Install on “Fix Smoothwall”. The box will not show up again but you will be able to access the internet.

Q. What is the best way to back up my documents and data?

A. McKinney ISD recommends using Google Drive to store all important documents and assignments. If you would like to know more about backing up, please consult with your campus MRS.

Q. How do I take a screenshot on my Mac?

A. To take a screenshot of your entire screen, Press the following keys: Command + Shift + 3.

A. To take a screenshot of a specific area, press the following keys, then click and drag the area you want to capture: Command + Shift + 4

To install a home printer:

Go to System Preferences, Printers and Scanners, click the plus sign at the bottom of the "Printers" column on the left.

Should you be locked out of this menu -Go to Finder, Applications, Self Service, run Allow Students to Add Printer.

Q. What should I do if proxy box did not pop up when launching Chrome or Safari?

A. Go to Finder, Applications, Self Service, Self Repair and click Install on “Fix Smoothwall”

The box will not show up again but you will be able to access the internet.