Get help
On Campus
Please go to the Tech Hub in the Library and Learning Commons
Mr. Calleros and Mrs. Desai will help you with any iPad issues and with any tech support you might need related to your classes.
Tech Hub Hours:
Monday-Thursday | 7:00 a.m. - 4:30 p.m.
Friday | 7:00 a.m. to 3:30 p.m.
Apple Support
Please contact Apple technical support after normal school hours, the number for APPLE Education: 800-800-2775, then option 3 for the iPad. You will need your serial # to give to the Apple representative. Hours of support are 6:00 a.m. - 6:00 p.m., PST.
Issues with your AppleID, such as password reset, account update, billing, etc, please call 800-275.2273 or go to: http://www.apple.com/lae/support/itunes/contact.html. An Apple iTunes Support representative will correspond within 48 hours to the email request.
Lost & Stolen iPads
All lost iPads are turned into the Library. If you are missing your iPad, please come into the Library to report it missing & to see if it was turned in.
You can also use the app "Find My iPhone" to locate your iPad (so long as you've enabled it on your iPad). Please try the following:
- Go to my http://icloud.com
- Login with your AppleID & password
- Click on the Find My iPhone icon and login again with your AppleID & password
- Click on Devices at the top left corner of the screen & select your iPad
- Select the different options to locate your iPad.
For stolen iPads, please report it to the Tech Hub immediately, and file an MD security report . You must also file a Police report. If the iPad is not recovered by the IT & Security Teams, then replacement of the iPad will be addressed by the IT Support Team per school guidelines.