Service Desk and Operations Centers
Our service desk service is available 24 hours a day, 7 days a week, 365 days a year, every year.
We have combined our Network Operation Centers (NOC) and Security Operations Centers (SOC) to fulfill day to day operational tasks to match our customer requirements. Network and Security services are delivered from these centers
Level 1 - 2 - 3 Engineers
What make our Service Desk unique is that we provide immediate support and remediation via our support engineers. The service desk support staff do not only attend to the logging of calls, but provide immediate troubleshooting and support. The first line of service (Level 1/L1) is equipped with the necessary skills to provide immediate support and remediation.
Level 2 services are part of the service desk service. When the L1 engineer cannot resolve the problem immediately, the problem is passed to the L2 engineer that will start more advance troubleshooting methods.
Level 3 engineers are available as part of the service desk function. On a day to day basis specific L3 engineers are allocated Support Desk duty to ensure that immediate L3 support can be provided to customers when required. This L3 engineer is dedicated to service desk functions during the scheduled period.
Cyber Defense Operation Center (CDOC)
As an organisation we understand the threat landscape of cyber-attacks in the world today. As part of this understanding we do realize that we cannot do this alone.
As a strategic benefit to both our customers and ourselves, we create alliances with partners that are leaders in the Cybersecurity Landscape worldwide.
These partnerships provide solutions we can offer our customers that include unique methodologies and tools through which potential risks can be identified in a practical cost-effective manner.
An integral part of our offering is the expertise and technologies that assist our customers with securing their networks, systems and information.
Governance and Compliance forms part of the offering.
Services and solutions are provided in a phased approach that match the business requirements of our customers, starting with Expert Consulting Teams assessing the business requirements and outcomes required to make our customers business a success. The development of contracts and agreements that can be measured against these outcomes.
Our full scope of services is backed by our decades of experience in the ICT environment.
Our business approach is agile to adapt to the ever-changing technology landscape and our changing demands from our customers.
Our services cover several options to ensure that we can deliver from Day-to-Day Operations to Consumption-Based models where pay as you use is available.
Transition and Transformation models ensure that we can deliver variable workloads to Cloud and similar platforms while minimizing cost.
Our Global Services are based on standards based ITIL processes and procedures