Zoom Guide for Students

Zoom is a web conferencing application that allows you to meet online through high-quality audio and video. It provides features like meeting recording, screen sharing, whiteboard, chat, and breakout rooms.

The Zoom mobile app is available through iTunes or Google Play, and if you use Chrome as your browser, you can add a Zoom Scheduler extension.

Zoom Access

Everyone at the University of Southern Maine has access to a pro-level Zoom account. You can find a button for Zoom in the myCampus portal, or you can log in to your account at maine.zoom.us with your Maine.edu credentials.

Zoom is also fully integrated with Blackboard. If your instructor requires you to meet using Zoom, you should find a link to it in your course site or receive a link to a meeting by email.

NOTE: First-time Zoom access

The first time you use Zoom on a laptop or desktop computer, you'll need to download and install Zoom Desktop Client software (a.k.a. Zoom Launcher) before you can join a meeting. It's a small program that will usually download very quickly.

Be sure to download Zoom's software, then test your audio and video well in advance of your first meeting. If you experience any issues, contact the Technology Support Center.

Help & Support

Get help from Zoom

Check out Zoom's one-minute videos if you're not sure how to get started:

Zoom has more tutorials on its Support site, and its staff respond quickly to requests for help submitted via their online contact form.

Get help at USM

Contact Tech Support: Since Zoom is licensed by the University of Maine system, the University Technology Support Center (a.k.a. Help Desk) can help resolve issues that you're having with Zoom.

Meet with a Tech Assistant: The Learning Commons Technology Assistants can help you learn any technologies supported by USM. They're available to meet online or in person at both the Portland and LAC campus libraries. To meet with a Technology Assistant, visit the Schedule a Tutoring Appointment page.


Visit Zoom’s Privacy Policy page to learn how it protects your information.


Visit Zoom’s Accessibility Features page to review features for diverse users.