Chromebook Repair

If you need to troubleshoot a problem, click here.

If you need to fill out a repair ticket, click here.

Chromebook Repair

Student Chromebook repair procedures

The Fayette County Schools Chromebook help desk schedules appointments made through tickets as directed below:

1. Students will contact their home school and talk with the assigned tech there. (Please email mrizek.caroline@fcboe.org .)

2. Once the school tech has determined the issue, they will put in a ticket on behalf of the student.

3. Parents will be contacted to set up an appointment time.

***Summer Repair Procedures***


Over the summer, repairs are done by appointment on Tuesdays and Thursdays.


Please fill out this google form - CLICK HERE (https://forms.gle/nwKLHbmZ4Qbejsnt9) and the county technicians will reach out to set up an appointment.


Concerning Chargers

The charger is not covered by insurance. The insurance policy is for damaged or stolen Chromebooks. If the charger is lost or damaged it will be treated like any other school property (ie. textbook). The student/parent will be responsible for replacement.

Dell Links:

1. Dell Chromebook 11 3100 (45-watt USB - C charger) - 4th-5th grades only 2021-2022

2. HP Chromebook charger - 2nd grade only 2021-2022

Note: 3rd party chargers are acceptable. Please ensure that it has the correct wattage and connection adapter.

Summer Storage

The following is information from Google concerning the long-term (Summer) storage of Chromebooks if they are not in use:

https://support.google.com/chrome/a/answer/9139543