PRIVACY POLICY FOR TAKWEED MOBILE APP

Last Updated: August 29, 2026
Effective Date: August 29, 2026

This Privacy Policy explains how Mahaseel Masr / Mahaseel Lab, operating the Takweed Mobile application (“Takweed,” “we,” “us,” or “our”), collects, uses, stores, processes, shares, and protects personal information and agricultural data when you use the Takweed Mobile application (the “App”) and related agricultural compliance, farm coding, certification, and export-support services.

Takweed is designed to support farmers, agricultural companies, farm owners, agricultural operators, and other authorized users in managing agricultural crop coding, farm registration, export-related procedures, certification, inspection processes, and related agricultural services.

By using the App, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of the App, through your device when you grant permission, and through third-party service providers used to operate the App.

A. Account and Profile Information

When you register, log in, update your profile, or use account-related features, we may collect:

• Full name
• Mobile phone number
• Email address
• National identification number, where required for agricultural or regulatory procedures
• Account password or authentication credentials
• Account identifiers
• User role or account type
• Language preferences
• Authentication and session information

Passwords are intended to be securely processed and protected and should not be stored by us in readable plain-text form.

B. Farm and Agricultural Information

When registering farms, crops, agricultural holdings, or export-related applications, we may collect information such as:

• Farm name
• Farm owner or operator details
• Agricultural association name
• Governorate
• Administrative center
• Village, hamlet, or local administrative area
• Farm or land location
• Land area
• Agricultural holding information
• Crop names and varieties
• Cultivation information
• Harvest dates
• Expected production quantities
• Export-related information
• Agricultural certifications
• Quality certifications, including certifications such as GlobalG.A.P., Organic, HACCP, or similar certifications where applicable
• Inspection information
• Agricultural coding and certification information

C. Documents, Images, and Verification Information

Depending on the service requested, you may be able or required to upload or capture documents and photographs, including:

• National identity card photographs
• Land ownership documents
• Land possession documents
• Agricultural holding cards
• Agricultural association certificates
• Farm documents
• Crop photographs
• Farm photographs
• Certification documents
• Export-related documents
• Other documents necessary for verification, inspection, coding, or certification

We process these materials only when necessary to provide the requested agricultural or regulatory service.

D. Financing and Agricultural Service Requests

If you use financing, agricultural service, loan inquiry, or similar features, we may collect:

• Requested financing or agricultural service
• Purpose of financing
• Farm identifier
• Crop information
• Agricultural activity information
• Information necessary to evaluate or forward your request to an appropriate service provider

Submitting a financing inquiry does not guarantee approval or financing.

E. Support and Contact Information

If you contact us or submit a support request, we may collect:

• Name
• Email address
• Mobile phone number
• Account information
• Support request details
• Message content
• Attachments you voluntarily provide
• Technical information related to the issue being reported

2. LOCATION INFORMATION

The App may request access to your device location.

When you provide permission, we may collect precise or approximate location information, including:

• Latitude
• Longitude
• GPS accuracy
• Farm coordinates
• Farm boundary coordinates

Location information may be used to:

• Identify farm locations
• Record agricultural land locations
• Map farm boundaries
• Support agricultural crop and farm coding procedures
• Display farms on maps
• Convert geographic coordinates into administrative addresses
• Support agricultural inspection activities
• Provide location-based agricultural information
• Retrieve local weather information and forecasts
• Deliver weather-related agricultural alerts

The App may use Google Maps Platform services or similar mapping services to display geographic information or convert coordinates into readable locations.

The App may also transmit geographic coordinates to weather service providers, such as WeatherAPI.com, when necessary to retrieve location-specific weather information.

Location access occurs only when permitted by your device settings and according to the functionality you choose to use.

3. CAMERA ACCESS

The App may request access to your device camera.

Camera access may be used to:

• Photograph agricultural documents
• Photograph identification documents
• Photograph crops or farms
• Capture evidence required for verification
• Upload documentation related to farm coding or agricultural certification
• Scan QR codes
• Verify Takweed-issued certificates or agricultural records

The App does not access the camera without the permission granted through your device operating system.

4. PHOTO LIBRARY AND MEDIA ACCESS

The App may request access to photos or media stored on your device when you choose to upload an existing image.

This access may be used to attach:

• Identity documents
• Farm documents
• Agricultural possession documents
• Certificates
• Crop photographs
• Farm photographs
• Other documents or images voluntarily selected by you

The App is intended to access only the media required for the feature you choose to use, subject to the permissions provided by your device operating system.

5. MICROPHONE AND VOICE FEATURES

The App may request access to your device microphone when you choose to use voice-related features.

Microphone access may be used for features such as:

• Voice input
• Speech-to-text
• Voice-assisted agricultural queries
• Voice interaction with an assistant feature

Where speech-to-text processing occurs locally on the device, temporary audio used for that processing is not intentionally stored on our servers.

If future versions of the App use remote speech processing, this Privacy Policy will be updated where required to explain the relevant processing.

6. DEVICE AND TECHNICAL INFORMATION

We may automatically collect limited technical information necessary for security, reliability, debugging, compatibility, and service operation.

This information may include:

• Device model
• Device manufacturer
• Device brand
• Operating system
• Operating system version
• App version
• Application installation identifier
• Device language
• Crash or diagnostic information
• Network-related information
• Technical request information

Some device information may also be included when submitting agricultural or export-related requests where technically necessary for transaction integrity or troubleshooting.

7. PUSH NOTIFICATIONS

The App may use Firebase Cloud Messaging or similar notification infrastructure.

We may collect or process:

• Firebase installation identifiers
• Firebase Cloud Messaging tokens
• Notification preferences
• Language preference
• Notification topic subscriptions

These identifiers may be used to send notifications such as:

• Farm coding request updates
• Application status changes
• Certification updates
• Inspection committee schedules
• Agricultural alerts
• Weather warnings
• Important service announcements
• News and informational updates

You may disable notifications through your device settings.

8. HOW WE USE YOUR INFORMATION

We may use collected information for the following purposes:

A. Account Management and Authentication

• Creating and managing user accounts
• Authenticating users
• Sending one-time verification codes where applicable
• Maintaining secure user sessions
• Preventing unauthorized account access

B. Agricultural Coding and Certification

• Processing farm registration requests
• Processing agricultural crop coding requests
• Verifying agricultural documentation
• Validating farm and land information
• Managing agricultural inspection procedures
• Preparing records required for agricultural certification
• Processing export-related agricultural applications

C. Farm Mapping and Verification

• Recording farm coordinates
• Mapping farm boundaries
• Verifying agricultural land locations
• Supporting field inspection and regulatory procedures

D. Certificate Verification

• Generating or processing certificate records
• Supporting QR-code verification
• Confirming whether agricultural certificates or records issued through Takweed are authentic

E. Agricultural Weather Services

• Retrieving local weather information
• Providing agricultural forecasts
• Providing frost, heat, wind, rainfall, or similar agricultural warnings where available

F. Financing and Service Facilitation

• Processing agricultural financing inquiries
• Connecting users with relevant agricultural service providers when requested
• Forwarding necessary information to a provider where required to deliver the requested service

G. Communications

• Sending account-related messages
• Sending application status notifications
• Sending certification updates
• Sending inspection-related communications
• Responding to user inquiries
• Providing important service information

H. Customer Support

• Investigating technical issues
• Responding to support requests
• Troubleshooting application errors
• Improving support services

I. Security and Fraud Prevention

• Detecting unauthorized access
• Preventing abuse
• Protecting accounts
• Maintaining system integrity
• Investigating suspicious activity

J. Legal and Regulatory Compliance

• Meeting applicable legal requirements
• Supporting agricultural regulatory requirements
• Cooperating with authorized governmental or agricultural authorities when legally required
• Maintaining records required for agricultural coding, certification, inspection, or export processes

9. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share information only where necessary to operate the App, provide requested services, comply with legal obligations, or support agricultural regulatory procedures.

A. Google Cloud Platform and Firebase

We may use services provided by Google LLC, including services such as:

• Google Cloud Platform
• Cloud Run
• Cloud Functions
• Firebase Cloud Messaging
• Firebase-related infrastructure

These services may process technical information required to host backend services, deliver notifications, maintain infrastructure, or provide application functionality.

B. Google Maps Platform

We may use Google Maps Platform for features such as:

• Displaying maps
• Mapping farm locations
• Reverse geocoding
• Converting geographic coordinates into administrative locations

Google may process information according to its own privacy terms and service policies.

C. Weather Service Providers

We may use third-party weather providers such as WeatherAPI.com.

When weather functionality is requested, geographic coordinates or location information may be transmitted to the provider to obtain relevant weather information.

D. Agricultural Authorities and Regulatory Bodies

Where necessary for agricultural crop coding, inspection, certification, or export procedures, information may be shared with authorized Egyptian agricultural authorities and regulatory bodies.

This may include information such as:

• Farm registration information
• Farm coordinates
• Crop information
• Agricultural possession documents
• Identity verification information
• Inspection results
• Certification information
• Export-related agricultural records

Such information is shared only where required or appropriate for the requested regulatory service.

E. Agricultural Service and Financing Providers

If you explicitly request a financing or third-party agricultural service, relevant information may be shared with the provider necessary to evaluate or provide that service.

We do not share such information for unrelated advertising purposes.

F. Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful governmental request
• Comply with court orders or regulatory obligations
• Protect the rights or safety of users, Takweed, or others
• Investigate fraud or security incidents

10. DATA STORAGE AND SECURITY

We use reasonable administrative, organizational, and technical safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

A. Encryption in Transit

Network communications between the App and our backend systems are intended to use HTTPS/TLS encryption.

B. Access Control

Access to sensitive information such as identification documents and agricultural records is intended to be restricted to authorized personnel who require such access for legitimate operational, inspection, administrative, certification, or regulatory purposes.

C. Local Device Storage

The App may store limited information locally on your device, such as:

• Authentication or session information
• User profile information
• Language preferences
• Notification preferences
• Application settings
• Cached application information

Some information may be stored using technologies such as AsyncStorage or other device-storage mechanisms.

Sensitive authentication information should be protected using appropriate platform security mechanisms where technically supported.

D. Security Limitations

No electronic storage system or internet transmission method can be guaranteed to be completely secure.

Although we take reasonable steps to protect user information, we cannot guarantee absolute security.

11. DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to regulatory, legal, certification, accounting, dispute-resolution, and agricultural recordkeeping requirements.

A. Account Information

Account and profile information may be retained while your account remains active and for an appropriate period afterward where necessary for legal, security, or operational purposes.

B. Agricultural and Regulatory Records

Agricultural farm coding records, inspection records, export certificates, certification records, and related documentation may need to be retained for longer periods when required by agricultural regulations or official recordkeeping requirements.

C. Support Records

Support messages may be retained for a reasonable period to resolve issues, maintain service history, improve support quality, and protect against abuse.

D. Temporary Processing

Temporary data used only to complete a request may be deleted or discarded after processing where long-term retention is unnecessary.

12. ACCOUNT AND DATA DELETION

You may request deletion of your Takweed account and associated personal information.

A. Delete Your Account Through the App

Where available, you can initiate account deletion from:

Settings → Account Settings → Delete Account

The wording or exact navigation may vary depending on the App version.

B. Request Account Deletion Through the Website

If you cannot access the App, you may submit an account deletion request through:

https://takweedeg.com/delete-account

C. What Happens After Account Deletion

After a valid deletion request is processed, information that is not required for legal or regulatory purposes may be deleted or anonymized.

This may include:

• Authentication credentials
• Active account information
• Personal profile details
• Direct contact information
• Notification tokens
• Other account-related information that is no longer required

D. Information We May Be Required to Retain

Some records may not be deleted immediately if retention is required by law, agricultural authorities, certification requirements, regulatory obligations, dispute-resolution requirements, fraud prevention, or legitimate recordkeeping obligations.

Examples may include:

• Certified agricultural records
• Farm coding records
• Official inspection records
• Export certification records
• Governmentally required agricultural documentation

Where appropriate, retained historical records may be archived or dissociated from an active user account.

13. YOUR PRIVACY RIGHTS

Depending on applicable law and the nature of the data involved, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Withdraw certain permissions through device settings
• Disable push notifications
• Request information about how your personal data is used
• Contact us regarding privacy concerns

Certain rights may be limited where information must be retained to comply with applicable agricultural, regulatory, legal, certification, or governmental requirements.

14. DEVICE PERMISSIONS

Depending on your device, operating system, and the features you use, the App may request permissions such as:

Location

Android:

ACCESS_FINE_LOCATION
ACCESS_COARSE_LOCATION

iOS:

Location When In Use permission

Purpose:

To identify farm locations, record farm boundaries, support farm coding procedures, display maps, perform location-based agricultural services, and provide localized weather information.

Camera

Android:

CAMERA

iOS:

Camera permission

Purpose:

To capture documents, crop photographs, farm photographs, and scan QR codes.

Photos and Media

Android permissions may include, depending on the Android version:

READ_MEDIA_IMAGES
READ_EXTERNAL_STORAGE

iOS:

Photo Library permission

Purpose:

To allow you to select existing photographs or documents for upload.

Microphone

Android:

RECORD_AUDIO

iOS:

Microphone permission

Purpose:

To support optional voice and speech-to-text functionality.

Notifications

Android:

POST_NOTIFICATIONS, where required by the Android version.

iOS:

Notification permission.

Purpose:

To receive important alerts, agricultural request updates, inspection information, weather alerts, and service notifications.

You can manage or revoke these permissions at any time through your device operating-system settings. Disabling a permission may prevent some features from functioning.

15. THIRD-PARTY SERVICES

The App may depend on third-party infrastructure and service providers.

These providers may process information according to their own terms and privacy policies.

Services currently used or potentially used as part of the App infrastructure include:

• Google Cloud Platform
• Firebase
• Google Maps Platform
• WeatherAPI.com

We encourage users to review the privacy practices of relevant third-party providers.

16. INTERNATIONAL DATA PROCESSING

Some service providers used by Takweed may operate infrastructure or servers outside Egypt.

As a result, limited information may be processed or stored in other countries where our infrastructure providers operate.

Where applicable, we take reasonable measures to use reputable service providers and protect information according to applicable requirements.

17. CHILDREN'S PRIVACY

Takweed is intended primarily for adult farmers, farm owners, agricultural companies, agricultural operators, and authorized representatives.

The App is not designed or directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If we become aware that information has been collected from a child contrary to applicable requirements, we will take reasonable steps to review and delete the information where appropriate.

18. COMMERCIAL COMMUNICATIONS

Takweed may send service-related communications necessary for operating your account or processing your agricultural requests.

These may include:

• Verification codes
• Account security notifications
• Coding application updates
• Certification notifications
• Inspection notifications
• Important operational announcements

Where optional promotional or informational communications are provided, available preference controls may be used to manage them.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to the App
• New features
• Changes in third-party services
• Regulatory requirements
• Security improvements
• Changes in data-processing practices

When this Privacy Policy is materially updated, the “Last Updated” date at the beginning of the policy will be revised.

Where required or appropriate, we may also provide notice through the App or other communication channels.

20. CONTACT US

If you have questions, privacy concerns, account deletion requests, or requests concerning your personal information, you may contact us using the following details:

Company:

Mahaseel Masr / Mahaseel Lab
Takweed Egypt

Privacy Email:

privacy@takweedeg.com

Support Email:

support@mahaseel.net

Website:

https://takweedeg.com

Account Deletion:

https://takweedeg.com/delete-account

Address:

Cairo, Egypt

21. CONSENT AND ACKNOWLEDGEMENT

By creating an account, submitting information, or using Takweed features, you acknowledge that you have read this Privacy Policy and understand how information is handled as described above.

Where device permissions or specific consent are legally or technically required, the App will request them separately before accessing the relevant device functionality.