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Magic Memories is pleased to announce that Merlin Entertainments have included us in their employee benefits scheme known as the Merlin Magic Pass.

The pass will give you 20 complimentary entries into any Merlin attraction site across Australia & New Zealand. It is also possible for you to transfer your passes to the United States or Europe if you are travelling there. The pass is valid for as long as you are employed by Magic Memories and refreshes every 12 months. You will also have the bonus of being able to extend and share this with your family and friends as well.

To be eligible, you must be a part-time or full-time employee, have worked for Magic Memories for 3 months or more and be working at a Merlin Attraction site.

You may also have your pass transferred to either the US or Europe if you are travelling to either region and would like to use your passes whilst you are there. Please reach out to People and Culture for further enquiry.

Merlin Magic Pass Booking Instructions

Bookings must only be made by the Merlin Magic Pass Member. If you wish to share credits from your Merlin Magic Pass with a family member or friend, you will need to book the tickets yourself and then forward these on to your guests.

Please note: Google Pay is only compatible with version 79 and newer. If you experience booking issues, try a different browser or update your Chrome; this should allow you to checkout.

If you have any questions when making your booking please get in contact with the Magic Memories People & Culture team at peopleandculture@magicmemories.com

1. Visit the Merlin Magic Pass booking link

Merlin Magic Pass tickets are booked through a unique link. Please find the unique link for each attraction below.

2. Select the number of guests

Select the number of guests you would like to bring to the attraction. You will have an opportunity to add “under 3’s” to the cart where applicable and these will not count in your entitlement usage. This is only at certain attractions.

3. Select the date and time for the visit

Available date and time slots will display online

4. Add on any extras*

*Please note that if you wish to book any add-on's or extras this will be an extra cost at your own expense- the Magic Pass does not cover these costs.

5. Enter your unique Merlin Magic Pass code

Once you have selected the date you will be taken to a section where you will enter your unique Merlin Magic Pass Code that has been issued to you

6. Receive confirmation email

Following the completion of your booking, you will receive an email confirmation with your tickets. If you booked using your own details you can then forward these tickets on to friends and family to use.

7. Visit attraction

The tickets can be printed prior to arrival or displayed on a mobile device, there is no need to queue at the attraction to exchange passes for tickets, you can just go direct to the gate.

Click on an attraction below to make a booking

Terms and Conditions Apply

Your Magic Passcode will be issued within two weeks of you agreeing to the Terms and Conditions.
Magic Memories reserves the right to withdraw the Magic Pass or change the scheme rules at any time, without notice and without compensation.
Merlin Magic Pass tickets can be used to gain entry to all Merlin attractions, however, there are certain events at certain attractions where Magic Passes cannot be used – please check this prior to visiting.
Only employees, friends, and family of the employee are eligible to use tickets purchased using the Merlin Magic Pass.
The selling of tickets purchased using a Merlin Magic Pass is prohibited and may lead to disciplinary action being taken up to and including dismissal in line with our disciplinary procedure.
You must not disclose your Magic Passcode to anyone, including Friends Family and colleagues. You must keep your code private and make all bookings yourself.
The purchase of tickets is limited to the period that the employee is working for Magic Memories and it is not permitted to purchase tickets for future dates after you have left the company. All future tickets booked for visits after your leave date will be cancelled automatically upon leaving the company.
The pass does not entitle the holder to any further discounts on in-attraction spends.
Passholders found to be in contravention of any aspects of the policy or terms and conditions will result in disciplinary action, which may lead to dismissal or legal action.
The provision of a free Merlin Magic Pass during employment is a privilege and not a right and you agree that you will not obtain any employment rights in respect thereof whatsoever.
Upon leaving the employment your entitlements for the Magic Pass will be reduced to zero.
Merlin Magic Passes and tickets cannot be used for prizes or gifts or used for Charity purposes.
Remember that on all occasions, including visiting a Merlin site as a guest, you are acting as an ambassador for Magic Memories and we would like your conduct to reflect this. If you are found to be in breach of these conditions this may be seen as misconduct and therefore disciplinary action may be taken.

5. Complete the booking information

During the booking process it will ask for your booking details – if you are booking for a friend or family member you can use their details on the booking and the tickets will be emailed direct to them, however if you are wanting add on's or extras that requires payment, you will need to use your own details as this will need to match your credit card information.