Disrespect: Experiences of Black Patients in Healthcare Settings
Disrespect: Experiences of Black Patients in Healthcare Settings
About Me
I am from Reston, Virginia and am majoring in Biology with a biochemistry emphasis while minoring in History. I enjoy learning about the past and watching documentaries, which influenced my decision to pursue a history minor. I am also a true crime enthusiast and enjoy baking and working out. During my time at Macalester, I have been grateful for the opportunity to study abroad in London, work in a medical caravan in Cairo, Egypt, and conduct qualitative research at the University of Minnesota. These experiences have shaped my academic interests and future goals. After graduation, I plan to take a few gap years before pursuing graduate school.
Abstract
Black patients have reported experiencing disrespect in healthcare settings, yet the specific behaviors contributing to these perceptions remain underexplored. This study aimed to identify clinician behaviors and language that lead Black patients to feel disrespected. We hypothesized that unconscious provider actions may contribute to these perceptions and strain patient–provider relationships. This qualitative descriptive study included interviews with 25 Black patients with hypertension, conducted through in-person and Zoom-based focus groups. Each two-hour session was led by race-concordant facilitators, audio-recorded, and transcribed verbatim. Transcripts were analyzed in NVivo using an inductive approach. A team of coders developed a codebook through independent transcript review, and remaining transcripts were coded with conflicts resolved through discussion. Codes were organized into themes. Participants described disrespect as extended wait times, rushed visits, clinician word choice, unfriendly tone, and provider verbal dominance. Long waits followed by brief appointments were often interpreted as discriminatory, particularly when patients perceived that other patients received more time. Condescending language and cold or unwelcoming tones further contributed to feelings of being undervalued. Many participants also felt they had to compete for speaking time, limiting opportunities to voice concerns. Both verbal and nonverbal clinician behaviors significantly shaped perceptions of respect. Strategies to improve patient experience include timely appointments, transparency about visit length, standardization of care processes, and active listening. Future efforts should focus on equipping healthcare professionals with communication skills to promote respectful interactions and evaluating the impact on patient satisfaction and quality of care.