9.1 That there is a quality assurance office set up with roles and responsibilities to oversee the university’s internal and external quality assurance activities, and that the activities are effective and are aligned to achieving the university’s strategic goals.

9.2 That there is a quality assurance plan that raises the commitment of and engages the university’s stakeholders towards a higher level of assurance.

9.3 That the quality assurance plan is communicated, cascaded, and translated into short- and long-term action plans for implementation university-wide and at all levels.

9.4 That key performance indicators and targets are established to measure the effectiveness of the quality assurance activities, and that the results are released to relevant stakeholders in a timely manner for feedback and improvement.