Technology Support

What do I do if my child’s device breaks during the closure?

If a student who was issued a school district Chromebook or iPad is experiencing an issue that renders the device unusable, the student can email helpdesk@lmtsd.org to submit a support request. The request should be submitted from the student’s LMTSD email account. A member of the technology staff will coordinate a day and time for a loaner device to be issued.

What do I do if our family does not have access to the internet at home?

Comcast offers low cost internet service to families who are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, and SSI. Visit the Comcast Internet Essentials site for more details and eligibility requirements: https://www.internetessentials.com/.

Families who are outside the Comcast service area and do not have internet access at home can contact their local cable/internet provider and/or cellular phone provider for information about special programs to assist families.

How does my child join a Google Meet session?

See below for instructions and videos.

Google Classroom on a mobile device